July 8 2003
3, the UK's first Video Mobile company, today announced the appointments of Gordon Webber as Director of Commercial Activities and Ian Munro as Customer Director. Also announced today was the appointment of Graeme Oxby as Marketing Director. All three roles report in to Gareth Jones, Chief Operating Officer, 3 UK.
As Director of Commercial Activities, Gordon, 51 is responsible for evaluating 3's commercial opportunities and agreements in the UK. He will also be responsible for reviewing the performance of current products, price plans and propositions. Gordon who has over 14 years of experience in the mobile industry, joins from Orange where he was Head of Global Distribution.
Ian Munro, 53, who has been appointed Customer Director, will have responsibility for leading and managing all the dynamics of the customer experience, including the contact centre teams in Glasgow and Mumbai. Ian has over twenty years experience in developing, implementing and managing contact centres. He has worked with a number of high profile organisations in successfully developing and implementing enhanced customer experience.
Also confirmed today was the appointment of Graeme Oxby as Marketing Director. Graeme, 40, joined 3 in November 2001 as Director of Consumer Marketing, where he led the implementation and refining our marketing proposition. Graeme's role encompasses product development, marketing, pricing and communications.
Gareth Jones, Chief Operating Officer, 3 UK said: "I'm very pleased to welcome two people of the calibre of Gordon and Ian to the team at 3. Both the roles are new and they reflect the focus we are putting on the customer and the operational side of the business. I am also pleased to confirm Graeme Oxby as our marketing director, where he will continue the promotion of 3 as the exciting next phase in mobile communications and development of the video mobile market."
About 3
Hutchison 3G UK Limited deliver third-generation mobile multimedia and communications services under the 3 brand in the UK, offering a convergence of media, information and telephony to enable live video calls, multimedia content and entertainment while on the move.
3 services are available from sister companies in Australia, Austria, Italy and Sweden.
For further information, please visit: www.three.co.uk
Background details:
Gordon Webber, Director of Commercial Activities
Gordon has worked in the mobile telecoms industry for the last 14 years, from 1994 to 2003 he worked at Orange. During his time at Orange he held a number of roles, from Nov 2002 to Mar 2003 - Gordon was Head of Global Distribution at Orange responsible for supporting the global expansion of Orange brand across its footprint and the communication and implementation of best practices in all areas of sales and distribution. 1994 - Nov 2002 - Head of Sales Strategy and Pricing for Orange UK responsible for strategy, pricing and commission initiatives that helped Orange become the number one operator in the UK.
Prior to that from 1989 until 1994 Gordon was Head of Business Information for Hutchison Cellular Services.
Ian Munro, Customer Director
Ian is a highly experienced Contact Centre/Customer Service professional, his background includes developing, implementing and managing significant contact centre change programmes, developing bespoke customer management solutions for UK/European/US companies.
Ian has over twenty years experience in developing and running all types of customer contact centres involving every aspect of inbound and outbound communications activity. His hands-on experience includes having managed, changed and integrated call centres handling from 50,000 to over 15million customer contacts per year.
Graeme Oxby, Marketing Director
Graeme joined 3 in November 2001 previously he was at Cable & Wireless mobile, where he was VP of Global Mobile Business and prior to that Marketing Director. Before Cable & Wireless he was at Orange for three years from launch, where he worked on product marketing, development and proposition.
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