ESG Report 2019

8 Stakeholders Requirements and Expectations Means of Communication and Response Government and Regulatory Authorities Compliance with national policies, laws and regulations Facilitating local economic development Promotion of local development Regular fulfillment of tax obligations Production safety Fulfillment of emission standards Energy saving, emission reduction and ecological protection Regular information submission Regular conversation with regulatory authorities Dedicated reports Inspection and supervision Communication with local environmental departments Report submission Investigation and inspection Shareholders and Investors Investment returns Operation in compliance Rise in company value Information transparency and effective communication General meeting Announcements Email, telephone and Company's website Dedicated reports On-site inspections Customers Quality products and services Health and safety Compliance with laws and fulfillment of agreements Operation with integrity Customer service centre and hotline Customer opinion survey Customer meetings Social media platforms Return visits Industry Associations Formulation of industrial standards Facilitating industrial development Participation in industrial forums Mutual visits and inspections Employees Protection of rights Occupational health Remunerations and benefits Career development Caring for employees Online questionnaires Employee meetings Company's internal publications and intranet Mailbox for employees Training and workshops Activities for employees Improvement on community conditions Participation in charity affairs Information transparency Communication with local residents Company's website Announcements Media interviews Social media platforms Community and Public Operation with integrity Fairness and openness Compliance with laws and fulfillment of agreements Mutual benefits and achievements Review and assessment meetings Business communication Discussion and exchange of opinions Negotiation and cooperation Suppliers and Partners Environmental, Social and Governance Report 2019 The United Laboratories International Holdings Limited