ESG Report 2019

17 Pharmaceutical sale is a key sector of the Group during the process. When selecting Group's business, while requirements for new distributors, the Group will evaluate the pharmaceutical promotion information are company's qualifications, storage conditions, much higher and more stringent than those of business scope permits and other criteria, and general commodities. In light of this, the s i g n s a l e s c o n t r a c t s w i t h q u a l i f i e d Group regulates the distribution and distributors. The storage conditions of promotion of pharmaceuticals in strict distributors must strictly comply with the accordance with relevant laws and regulations pharmaceuticals' storage conditions and such as the Advertising Law of the People's requirements stated in the manuals for Republic of China, the Standards for the storage and use. At the same time, when Examination and Publication of Drug quality problems emerge, they must cooperate Advertisements and the Measures for the with the Group to report and investigate the Examination of Drug Advertisements . problem, collect evidence, and carry out follow-up work to guarantee the quality of The Group has formulated relevant systems products. The Group will establish archives that clearly enumerate the Group's advertising with the cooperating distributors to completely requirements, application procedures of record information, such as corporate advertisement and propaganda data feed, qualification documents, signed contracts and precautions for use, etc. All pharmaceutical inventory turnover. The collected data will be promotion information released by the Group used for analyzing, evaluating and rating is based on scientific evidence, complies with distributors to effectively manage product the principles of accuracy, objectivity and sales. completeness, and contains corresponding package inserts to clarify the correct When conducting product sales activities, we medication methods. All these comply with require all staff at all departments to abide by legal requirements. In order to ensure that the relevant laws and regulations and ethics of the Group's advertisements comply with relevant industry. All sales personnel must sign the laws and regulations, the samples of the Letter of Commitment for working according to advertising materials must be submitted to the laws and be committed to complying with Group's Audit and Legal Affairs Department national regulations as well as the regulations for review before being released. and rules of the Group in order to eradicate any violation of regulations regarding sales The Group has established a finished and promotion. The Group's sales team products sales distributor management spread all over the Country, and the system, which is implemented by the Credit management of sales personnel, including Risk Management Department to reduce the recruitment, performance appraisal, training risk of bringing a negative reputation to the and occupational safety are collectively handled and supervised by the Group's Head Office. This ensures that the related management personnel and frontier promotion personnel have received necessary training, and all the sales personnel have reached the same professional level so as to provide customers with the best service. PRODUCT MARKETING AND PROMOTION Environmental, Social and Governance Report 2019 The United Laboratories International Holdings Limited