ESG Report 2019

29 INFORMATION MANAGEMENT PRIVACY PROTECTION In the process of business operation, the information such as information of customers, Group's employees of various departments shareholders, employees and employment will be in contact with different personal candidates, thus there is a risk of personal information and privacy leakage. In order to reduce the relevant risks, the Group has formulated the Patient Personal Information P r o t e c t i o n S y s t em a n d T h e Un i t e d Laboratories Information Confidentiality System to ensure the Group legally obtains and uses personal information, protects the legal rights and interests of information providers, as well as prevents the risks incurred from improper management of personal information. The system has regulated the methods on collection, use, transmission and storage of personal information, lowered the risks of employees violating relevant laws when processing personal information, and avoided bringing negative impacts to stakeholders. According to The United Laboratories The use of different information, such as Information Confidentiality System , all the information for internal use, advertising and information of the Group is classified into five promotion, medication instruction and after- categories by their level of importance, sale service, is subject to the relevant namely Top Secret, Secret, Confidential, regulations regarding the use of product Internal and Public. All personnel need to pass information. The purpose and target of the use different levels of approval procedures of information is subject to strict requirements according to the importance level of the and limitations under related systems. information when accessing the information. Regarding employees, the employee In order to improve the efficiency of confidentiality system implemented by the information management more effectively, the Group requires all the employees to bear Group relied on Mobile Internet, Internet of confidentiality obligations on our business Things, big data and other technologies to secrets such as information on technology and build a mobile office platform system "Smart operation, and not to allow any third parties to United Laboratories" during the Year. The know our business secrets in form of system integrates a variety of functions. disclosure, release or publishing. In order to Among them, big data management allows further secure the interests of the Group and data utilization and analysis to be fully stakeholders, all employees should bear popularized among staff and be mobile. The his/her confidentiality obligations for three patient data micro-file system effectively years after resignation. On the other hand, strengthens patient data management, when cooperating with suppliers, customers making it easier for customers to pay return and other partners, the Group shall sign visits and use information more securely. confidentiality agreements with them to ensure that the information of both parties are not disclosed, and the privacy rights are not infringed. The Patient Personal Information Protection System The United Laboratories Information Confidentiality System Environmental, Social and Governance Report 2019 The United Laboratories International Holdings Limited