ESG Report 2020

Each of our production sites offers their frontline requirements, environmental performance staff with a training programme tailored to the assessment schemes and emergency response to skills required by their departments and positions. environmental emergencies. In addition, for The training is usually delivered by the managers, supporting roles such as facility management and staff members with professional qualifications or engineering staff, we also provide specific training experienced senior employees, and is regarding the management and maintenance of accompanied by assessments in oral, written or modern and special equipment, equipment integrated format to ensure that staff master the standards and techniques, construction site training content and can apply it in their work. hazards and safety signs, and risk analysis of building structures and equipment systems to Safety production is the top priority for equip our staff with adequate job skills and manufacturers, so we provide training in response competencies to support daily production work. to various risks for workshop safety production managers and special operators facing greater Sales are vital to the Group's business and we are safety risks. The training covers regulations on the committed to providing our sales staff with management of hazardous chemicals, fire safety excellent marketing and sales training so that for chemical companies and safety knowledge for every customer can enjoy the quality of our special operations. Quality management is also an services. The training covers a wide range of important part of production, therefore we provide marketing techniques and strategies, such as training on quality risk management and quality communication channel building, customer needs inspection for workshop supervisors and quality analysis and customer service training, so as to specialists to strengthen their ability to manage enhance the sales capability and customer and implement quality assurance. handling skills of our staff. The Group also pays great attention to the mental health and quality of To enhance staff awareness and ability to our sales staff, providing them with a series of implement environmental protection, the psychological and emotional intelligence training Environmental Protection Department provides to encourage a positive and enthusiastic work regular training to environmental protection attitude. commissioners, covering environmental management system requirements, pollutant discharge standards, hazardous waste disposal Professional Development 21 Environmental, Social and Governance Report 2020 The United Laboratories International Holdings Limited