ESG Report 2020

Anti-corruption In addition to building an incorruptible culture and In order to further enhance our staff's awareness encouraging employees to be self-disciplined and of complying with business ethics and related abide by the laws, the Group has also established laws, the Group regularly organises training The United Laboratories Anti-Fraud and Complaint sessions on laws and corporate regulations for our Reporting Management System to combat all staff to enhance their professionalism and potential fraud in the Company. The Group s Audit strengthen the prevention of legal risks. During the and Legal Affairs Centre is the anti-corruption year, the Group s Legal Affairs Department department responsible for organising the Group's organised a total of 13 online training sessions on corruption risk assessment, establishing compliance and business ethics, covering topics maintenance reporting channels, and accepting such as compliance guidelines for internal work and investigating corruption cases. When reports meetings, compliance promotion guidelines, or clues on corruption matters are received, the contract training, prevention of font infringement, Group will arrange investigators for analysis, legal risks in advertising and promotion, as well as evaluation and investigation, and penalise the anti-trust compliance guidelines, with a total of employees involved based on the investigation 18,524 participants. results and opinions on its handling. In order to As for the partners, the Group requires both enhance deterrent effect, for any employees that parties to sign the Incorruptible Cooperation are associated with malpractice behaviours, the Agreement, which itemises the integrity management shall impose corresponding internal compliance that both parties shall comply with, economic and administrative disciplinary penalty and provides telephone, email and post complaint regardless of whether the case constitute a reporting methods to effectively reduce the risk of criminal offence. If the case is serious, the Group corruption and ensure the interests of both parties. reserves the right to terminate the labour During the Year, the Group was not involved in any relationship and pursue criminal responsibility cases of corruption litigation. according to law. ’ ’ Complaint Reporting and Confidentiality The Group provides various channels for voice recording of telephone complaints. All employees or any of the Group's partners to report employees are not allowed to note down, copy, corruption and malpractice, such as direct phone keep, hide or destroy reporting materials without calls, e-mails, post, or the complaint reporting authorization. Other units and departments of the channel on the online mobile office platform Group have no right to interfere or disturb the system “ Smart United Laboratories ” . All reporting reporting and complaining matters to safeguard channels allow employees to directly report the independence of the investigation and the immoral or dishonest behaviours to the lawyers of privacy of the complainant and the person the Group s Audit and Legal Affairs Centre complained against. In addition, the Group gives anonymously. full protection to the complainant. We will strictly combat all retaliatory actions if complainants or The Group has clearly defined the working their family members suffer from damage to principles of complaint and reporting in The United person, property or other rights due to reporting. Laboratories Anti-Fraud and Complaint Reporting The complainant is also entitled to inform his/her Management System to keep the complainant's senior managers for timely protection. The entire identity confidential. Complaints or reports made reporting procedure is protected by law, and in person should be interviewed by designated serious breaches of the rules will be referred to personnel in a secret location. All persons not the judicial authorities. To encourage employees to connected are not allowed to observe, question or report corruption or malpractices, the Group will record the content of the interview. The principle commend and reward the complainant if the of confidentiality should be strictly complied with complaint is substantiated after investigation. The in sending, receiving, opening, filing, transferring, reward will be given to complainants whose keeping and mentioning of written complaints, and identities have been verified upon the closing of the reception, answering, documentation, and the investigation. ’ 49 Environmental, Social and Governance Report 2020 The United Laboratories International Holdings Limited