ESG Report 2020

B3.1 The percentage of employees trained by gender and employee category . Key Performance Indicators B3.2 The average training hours completed per employee by gender and employee category. Key Performance Indicators B6.1 Percentage of total products sold or shipped subject to recalls for safety and health reasons. Customer Service Management B3 Development and Training General disclosure Policies on improving employees' knowledge and skills for discharging job duties. Description of training activities. Training and Development B4 Labour Standards General disclosure on: the policies; and compliance with relevant laws and regulations that have a significant impact on the issuer relating to preventing child and forced labour. Benefits and Welfare B4.1 Description of measures to review employment practices to avoid child and forced labour. Benefits and Welfare B6 Product Responsibility General disclosure on: the policies; and compliance with relevant laws and regulations that have a significant impact on the issuer relating to health and safety, advertising, labelling and privacy matters relating to products and services provided and methods of redress. Quality Management Product Marketing and Promotion Customer Service Management Work and Information Security B6.2 Number of products and service-related complaints received and how they are dealt with. Customer Service Management Research, Development and Innovation Protection of Intellectual Property B6.3 Description of practices relating to observing and protecting intellectual property rights. B6.5 Description of consumer data protection and privacy policies, how they are implemented and monitored. Work and Information Security B7 Anti-corruption General disclosure on: the policies; and compliance with relevant laws and regulations that have a significant impact on the issuer relating to prevention of bribery, extortion, fraud and money laundering. Operation with Integrity B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases. Operation with Integrity B5.2 Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, how they are implemented and monitored. Sustainable Supply Chain Management B6.4 Description of quality assurance process and recall procedures. Quality Management B7.2 Description of preventive measures and whistle-blowing procedures, how they are implemented and monitored. Operation with Integrity B8 Community Investment General disclosure Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities take into consideration the communities' interests. Facilitating the Development of the Pharmaceutical Industry Care for the Elderly Targeted Poverty Alleviation Care for the Community Cultivating a Healthy Lifestyle Number of suppliers by geographical region. Key Performance Indicators B5.1 B5 Supply Chain Management General disclosure Policies on managing environmental and social risks of the supply chain. Sustainable Supply Chain Management B4.2 Description of steps taken to eliminate such practices when discovered. Benefits and Welfare 80 Environmental, Social and Governance Report 2020 The United Laboratories International Holdings Limited B8.1 Focus areas of contribution. Facilitating the Development of the Pharmaceutical Industry Care for the Elderly Targeted Poverty Alleviation Care for the Community Cultivating a Healthy Lifestyle B8.2 Resources contributed to the focus area. Facilitating the Development of the Pharmaceutical Industry Care for the Elderly Targeted Poverty Alleviation Care for the Community Cultivating a Healthy Lifestyle ESG Indicators Overview Chapter Page 44 37 41 42 46 42 46 47 42 51 54 47 47 44 37 72 74 74 75 75 27 76 27 27 76 76 17 72 74 74 75 75 72 74 74 75 75