Annual Report 2019

Environmental, Social and Governance Report 50 CHINA MERCHANTS PORT HOLDINGS COMPANY LIMITED COMMUNICATION OF RESPONSIBILITIES The Group placed great emphasis on and strengthened its communication with stakeholders to constantly improve the transparency of corporate operation. Through different channels and methods, the Group would actively understand the expectations and respond to the appeals of stakeholders and strive to establish a more harmonious relationship with them. Stakeholders Communication channels and methods Expectations and appeals Our response Shareholders and investors • Information disclosure • General meetings • Work meetings • Exchanges and visits • Transparent financial information disclosure • Strengthened risk management and control • Create economic values • Maintain and increase the values of state-owned assets • Refine corporate governance and management of investor relations • Maintain growth of business and profitability, and continue to enhance its position in the industry • Enhance operational transparency Government and regulatory authorities • Daily reporting and communication • Meetings and exchange activities • Compliance operation and tax payment in accordance with the laws • Support local development • Protect local environment • Implement policies and pay tax in accordance with the laws • Actively take up social responsibilities Customers • Information disclosure • Responses to and handling of customers’ feedback • Customer satisfaction survey • Provide quality services • Safeguard information security • Enhance basic services • Develop smart ports by innovating the form and content of our services • Protect customer information • Improve customer satisfaction Partners • Project cooperation • Work meetings • Daily communication • Transparent cooperation with integrity • Mutual support and win-win development • Establish responsibility supply chain • Seek for comprehensive development Employees • Regular meetings • Standardised trainings • Exchange activities • Secure basic rights • Smooth career development path • Work-life balance • Provide market competitive salaries and benefits, as well as learning and development opportunities • Create favourable working environment Environment • Environmental information disclosure • Environmental protection campaigns • Reduce environmental impacts caused by operating activities • Lead the industry to enhance its green development capability • Strengthen environmental management • Commence green operations • Promote green development of the industry Community • Charitable events • Volunteering services • Information disclosure • Promote regional development • Support public welfare and charity • Promote the development of countries and regions where the project are located • Establish the charity brand “C-Blue” • Encourage staff to participate in volunteering activities