Annual Report 2019

ANNUAL REPORT 2019 63 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT The result of the materiality assessment for FY2019 is presented in the materiality matrix below. Relevant issues identified are prioritized in a descending order of materiality importance. Out of 18 relevant issues, 10 were prioritised as material issues. Environmental O L Q N J M G B H E R C A FD K I P Materiality Matrix Impact of Business on the Economy, Environment, and Society Importance to Stakeholders Environmental Operating Practices Employment and Labour Practices Community Investment Ranking Relevant issues identified Category Index Material issues 1 Protection of customer data and privacy M ✓ 2 A safe and healthy working environment H ✓ 3 Health and wellness of user (customer and occupant) L ✓ 4 Anti-corruption Q ✓ 5 Labour standards J ✓ 6 Quality management N ✓ 7 Employment management system G ✓ 8 Training and development I ✓ 9 Protection of intellectual property rights P ✓ 10 Waste generation and management (handling and mitigation measures) E ✓ 11 Fair and responsible marketing communication and information O 12 Water resources use B 13 The environment and natural resources F 14 Greenhouse gases and other significant gas emissions and mitigation measures D 15 Energy use and efficiency A 16 Understand the needs of the community and ensure its activities take into consideration the communities’ interests R 17 Other materials use and efficiency C 18 Supply chain management K Material issues