Annual Report 2019

FAR EAST CONSORTIUM INTERNATIONAL LIMITED 64 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT Moving forward To fully address stakeholders’ concerns, the Group will identify focus areas for improvement and develop action plans based on the stakeholder engagement feedback collected. We will continue to engage stakeholders regularly to gain an in-depth understanding of their expectations in guiding our sustainability strategies. OUR OPERATION The long-term viability of a business is built on ethical and responsible operations and supply chains. The Group’s approach is underpinned by a commitment to enhancing service quality, promoting ethical values and behaviours as well as managing risks along our value chain. We are in the process of reviewing and updating our Procurement Policy and Product Responsibility Policy to strengthen our operational management. Responsible Operation Property Development We safeguard the health and safety of our customers in every aspect of property development, from building design, selection of building materials to quality management during construction. In line with our Product Responsibility Policy, we work closely with our business partners at each stage to ensure high quality products which satisfy customers’ requirements in every way. Property design We integrated customer health considerations into property design works for our projects. For example, at West Side Place Stage 1 project 4 in Australia, we integrated design to improve indoor environmental quality, such as indoor air quality, thermal comfort and natural lighting etc. In Hong Kong, we adopted design in accordance with the WELL Building Standard, incorporating urban window design to improve indoor air quality and ventilation. 4 A mixed-use project comprising a Ritz-Carlton hotel, residential buildings, retail space, open space and amenities.