Annual Report 2019

ANNUAL REPORT 2019 65 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT Material control We selected appropriate materials during the procurement process in accordance with the local legislations. For example, in Hong Kong, we purchased building materials with low VOC content. West Side Place Stage 1 project in Australia is an example where we set limit on VOC and formaldehyde content according to our Sustainability Services Specification, such as low VOC mattresses to hotel beds. Building quality management We conduct regular inspections or audits during construction works to ensure the building quality. In Hong Kong, we require our contractors to develop a Quality Management System in accordance with ISO 9001 to ensure the building quality. Hotel Guest Health, Safety and Wellbeing Providing a healthy and safe environment for guests has always been a top priority at Dorsett. Our approach is underpinned by policies, standard operating procedures, and training. At some hotels such as Dorsett Tsuen Wan and Silka Tsuen Wan, a health and safety committee led by hotel manager meets monthly to assess current health and safety measures to identify areas for improvements and conduct follow-up actions when necessary. The health and safety committee comprises representatives from various departments, including Human Resources, Engineering, Food and Beverage, Security, Accounts, Front Office and Housekeeping. Dorsett has a dedicated crisis management team to respond to emergencies ranging from natural disasters to human disturbances such as terrorist attack. The team comprises general managers from each hotel and department representatives of the corporate office. The Emergency & Crisis Management Guide provides guidance on pre-crisis and crisis situations, with information in relation to emergency response and procedures on identification, communication and reporting. With the view to maintain high standards of food safety, restaurants are required to follow internal guidelines on food hygiene and dedicated hygiene personnel are responsible for monitoring and inspection. During FY2019, hotels such as Lan Kwai Fong Hotel @ Kau U Fong arranged associates to attend food safety seminar and workshop, namely Centre for Food Safety Trade Talk and Workshop on HACCP 2018, organised by The Centre for Food Safety of the Food and Environmental Hygiene Department. To promote healthy and fitness stay, Dorsett Wanchai has introduced a healthy business meeting package. Companies who conduct a 2-day meeting at the hotel can have the option of a package that comes with a free 30-minute yoga session during coffee break.