Annual Report 2019

ANNUAL REPORT 2019 67 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT Car Park To provide quality products and services, we offer a wide range of car parking services and implemented innovations to cater for different needs of customers. Care Assist Central monitoring system Car park management Car park project planning Technology and innovations Customer Privacy Data privacy and data security are paramount across our global operations amid growing prevalence of cyberattacks and the ever-evolving technology. We take these issues seriously and maintain a set of policies and measures to protect personal information we handle in our business activities. As stated in the Code of Business, employees are required to maintain the confidentiality of proprietary information entrusted to them by the Group or its customers or suppliers. All personal data collected are stored in secure server with periodic backup and protected against unauthorised or accidental access, disclosure or alteration. We have specific policies and procedures for our Hotel given it being the most customer-facing in nature among our businesses. Associates are expected to follow the policies and guidelines on handling and safeguarding data privacy. Training on data privacy and guidelines on the General Data Protection Regulation (“GDPR”) of the European Union is provided to associates. To respect customers’ choice, we inform guests of the Dorsett privacy policy before confirmation of registration and during check-in. Guests have the right to reject their personal data from being used in direct marketing, access any personal data we hold or withdraw any consent provided. The Dorsett privacy policy can be found on the Dorsett homepage for easy access by guests and members of the public. Similar to Hotel’s practices, Property Development and Car Park also inform customers of the purpose of personal data collection. The Group abides by the relevant laws and regulations in relation to product responsibility, including but not limited to the Consumer Goods Safety Ordinance, Building Ordinance, Trade Marks Ordinance and Personal Data (Privacy) Ordinance of Hong Kong, the Consumer Protection (Fair Trading) Act of Singapore, as well as laws and regulations applicable to operations in other regions. During FY2019, there was no case of material non-compliance in relation to health and safety and privacy matters of products and services provided.