Annual Report 2019

FAR EAST CONSORTIUM INTERNATIONAL LIMITED 76 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT Talent Development In an effort to advance talent development and management, Dorsett rolled out the Talent Development Roadmap in FY2018 that outlines a variety of programmes to address training needs of associates based on position: Customer care People management Leadership Training targeted at customer-facing functions for enhancing customer service skills, such as service recovery and telephone etiquette Activities targeted at associates with people management responsibilities, focusing on supervisory skills, performance management and train-the-trainer Competencies enhancement for associates in leading roles on innovation and leadership, strategic management and leadership coaching Leadership Development Programme (“LDP”) Leading Dorsett, the Corporate-wide LDP, is a customised 3-stage programme launched in April 2017 designed and delivered by the School of Hospitality & Tourism Management of Hong Kong Polytechnic University (“SHEM”). The LDP aims to: • provide our future leaders with specific leadership learning pathways; • build strategic consensus among diverse business functions; and • drive meaningful changes across regions and borders. Four educational on-campus modules were conducted by professors of SHTM, focusing on “Innovation & Leadership in Hospitality”, “Strategic Management”, “Leadership Coaching” as well as “Managing Organisational Changes”. In April 2018, 38 senior management from corporate office, regional office and hotels operations completed the final stage of LDP. Dorsett Leadership Development Programme in The Hong Kong Polytechnic University Dorsett Leadership Development Programme