Annual Report 2019

FAR EAST CONSORTIUM INTERNATIONAL LIMITED 94 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT Indicators Offices Hotel Car Park Total Learning and Development 23 Hours % Hours % Hours % Hours % Average training hours and percentage of trained employees 6.7 51.7% 15.5 78.6% 7.2 85.3% 13.2 76.6% By gender Male 6.5 47.4% 16.7 76.6% 8.7 83.4% 13.8 74.8% Female 6.8 56.6% 14.4 80.6% 2.5 91.0% 12.6 78.7% By region Hong Kong 6.9 48.2% 6.6 75.2% N/A N/A 6.7 70.8% Mainland China 6.7 87.8% 17.5 92.2% N/A N/A 16.8 92.0% Singapore 0.0 0.0% 14.4 58.0% N/A N/A 12.5 50.0% UK 9.5 38.2% 55.9 22.0% 22.1 29.4% 43.2 26.0% Australia 4.5 42.9% N/A N/A 6.8 100% 6.6 95.1% Malaysia N/A N/A N/A N/A 3.9 8.9% 3.9 8.9% By employee category Senior management 19.4 49.0% 15.8 68.4% 17.6 95.0% 13.9 65.5% Middle management 15.1 62.7% 22.3 76.1% 6.7 86.4% 18.1 75.4% General staff 9.2 47.6% 13.9 79.9% 6.5 84.3% 11.9 77.9% Percentage of employees receiving regular appraisal 43.6% 81.7% 96.7% 79.8% Indicators Offices Hotel Car Park Total Customer Communications Number Number Number Number Products and service related complaints received – 1,357 – 1,357 By region Hong Kong – 67 N/A 67 Mainland China – 194 N/A 194 Singapore – 888 N/A 888 UK – 208 – 208 Australia – N/A – – Malaysia N/A N/A – – Indicators Offices Hotel Car Park Total Community Investment HKD HKD HKD HKD Donation amount $8,500,000 $300,000 – $8,800,000 By focus areas Arts and culture $300,000 $100,000 – $400,000 Environment – – – – Society $7,000,000 $100,000 – $7,100,000 Education $1,200,000 $100,000 – $1,300,000 By region Hong Kong $7,720,000 $100,000 N/A $7,820,000 Mainland China $130,000 – N/A $130,000 Singapore – – N/A – UK $320,000 $200,000 – $520,000 Australia $330,000 N/A – $330,000 Malaysia N/A N/A – – Community Investment Number Hours Number Hours Number Hours Number Hours Volunteers and volunteer hours 40 204 409 3,760 – – 449 3,964 By focus areas Arts and culture 2 20 4 30 – – 6 50 Environment – – 2 4 – – 2 4 Society 36 180 364 1,994 – – 400 2,174 Education 2 4 39 1,732 – – 41 1,736 By region Hong Kong – – 313 2,957 N/A N/A 313 2,957 Mainland China – – 15 504 N/A N/A 15 504 Singapore – – 20 5 N/A N/A 20 5 UK 19 36 61 294 – – 80 330 Australia 21 168 N/A N/A – – 21 168 Malaysia N/A N/A N/A N/A – – – – 23 Number of trained employees, training hours and employees receiving regular appraisal include employees who leave the Group during the reporting period.