Annual Report 2019

ANNUAL REPORT 2019 97 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT Material Aspect Content Page Index/Remarks B5 Supply Chain Management General Disclosure Policies on managing environmental and social risks of the supply chain. P.64 B6 Product Responsibility General Disclosure Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to health and safety, advertising, labelling and privacy matters relating to products and services provided and methods of redress. P.64-70 B6.1 Percentage of total products sold or shipped subject to recalls for safety and health reasons. There are no recalls that have significant impact to our operations B6.2 Number of products and service related complaints received and how they are dealt with. P.65, P.94 B6.3 Description of practices relating to observing and protecting intellectual property rights. P.68 B6.4 Description of quality assurance process and recall procedures. P.64-67; There are no recalls that have significant impact to our operations B6.5 Description of consumer data protection and privacy policies, how they are implemented and monitored. P.67 B7 Anti-corruption General Disclosure Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to bribery, extortion, fraud and money laundering. P.68 B7.1 Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during FY2019 and the outcomes of the cases. P.68 B7.2 Description of preventive measures and whistle-blowing procedures, how they are implemented and monitored. P.68 B8 Community Investment General Disclosure Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities take into consideration the communities’ interests. P.85 B8.1 Focus areas of contribution P.85-89, P.94 B8.2 Resources contributed to the focus area. P.86-89, P.94