Annual Report 2019

NGO Shareholder/ Investor Annual/Interim Report Circular to Shareholder Announcement Investor Relations in Corporate Website Annual General Meeting (”AGM”) Contractor/ Supplier Quotation and Tendering Process Vendor Management Process Ongoing Direct Engagements Project Meetings Survey Staff Intranet CEO Channel Monthly Gathering Interviews and Training Performance Review TeamBuilding Activities Employee Newsletters - MiChat Risk Management Workshop Direct Engagements in Daily Operations Community Activities Survey Government/ Regulator Seminars/Trainings held by Government Bodies News released by Regulators Publications of Government Industrial Partner Website & Social Media Association Involvement Seminars Industrial Sharing Industrial Publication NGO Community Activities co-organized Regular Communication Survey Public/Media Press Conferences Press Interviews Website and Social Media Press Centre in Corporate Website Survey Tenant/Customer Hotline Comment Cards Mira Place Mobile App Miramar Travel Mobile App Customer Satisfaction Survey Ongoing Direct Engagements Website and Social Media Loyalty Programme Survey Yearly Half-Yearly Quarterly Monthly On-going The channels to communicate with our stakeholders are summarized below. Materiality Assessment To identify the key ESG topics relevant to the Group, we have conducted a quantitative materiality assessment by inviting a wide range of stakeholders to participate in a “Stakeholder Engagement Survey”. This survey focused on a number of ESG-related topics drawn from due consideration of the Listing Rules requirements, ESG’s relevance to the Group and industry benchmarks. After having the Group’s management to assess the relevance of each ESG topic with regard to our businesses, we invited stakeholders to rate the importance of each of the ESG topics. The below matrix summarized the results of 249 survey returns from stakeholders. A total of 17 ESG topics have been identified to be of importance to the Group. The results provided insight to the Group in the process of planning business development and formulating operating strategy. The Group’s activities related to each material topic are illustrated in the corresponding sections. Environmental, Social and Governance Report Miramar Hotel and Investment Company, Limited Annual Report 2019 029