Annual Report 2019

(III) Occupational Health and Safety We place the health and safety of our employees at the topmost priority of concern. A Hygiene & Health Safety Team has been formed to promote training to staff on hygiene and occupational safety awareness. All relevant staff is encouraged to take Occupational Health and Safety and First Aid courses. As of December 2019, there are 32 staff members with valid First Aid Certificate working in different outlets. First aid arrangement at different workplaces is well established in accordance to legal requirements and is regularly inspected by our Hygiene & Safety Team. Standard Operating Procedures for prevention and handling of work injury have been established and communicated to staff as well. In response to the outbreaks of novel infectious disease in Hong Kong, a series of preventive measures were established at different business operations to protect our employees and stakeholders. These measures include summarizing government health recommendations for staff to increase their hygiene awareness, providing adequate personal protection equipment for frontline staff, increasing the frequency of workplace cleaning services, arranging team A/B alternative home office and developing procedures for suspicious case reporting and emergency responses. During the reporting year, 47 work injury cases accounting for 1,445 lost work-days were reported. There are no serious or fatal work injuries in the past 3 years. We strive to provide a safe and secure workplace for our employees so as to maintain low incident rate at work through improving our work process, facilities, equipment and systems. For example in our F&B outlets and Hotel premises, we have provided or sponsored our staff with appropriate personal protective equipment such as cut-resistant gloves and slip-resistant shoes, and also paved kitchen floors with anti- slip strips, so as to prevent one of the most common accidents in F&B industry. Internal communication channel was also established for reporting safety non-conformity and sharing safety-related news. In addition, investigation and rectification would be conducted immediately for any incident of injury at workplace in an effort to avoid recurrence. This year, The Mira Hong Kong has been honored with the “Group Safety Performance Category - Silver Award” in the Catering Industry Safety Award Scheme for recognition of our effort at building a safe and healthy working environment. Overall By Gender By Age Group Male Female Below 30 30-50 Over 50 Senior Managerial/Executives 55 28 27 0 23 32 Middle Management 180 105 75 6 126 48 Supervisory & General 1,272 687 585 294 615 363 Total Number of Employees 1,507 820 687 300 764 443 Turnover Rate 21.3% 18.9% 24.0% 32.6% 20.0% 15.5% B. Number of Employees & Turnover Rate by Gender and Age Group per Employee Category (IV) Staff Training and Development The Group offers comprehensive learning and development roadmaps for employees to advance their career achievements within the Group. These include provision of in-house and external training programmes in various aspects, such as professional and technical skills, industry knowledge, customer services, green practices, new laws and regulations, etc. We also offer sponsorship to encourage staff to pursue continuing education. This year, due to the frequent occurrence of social activities in Hong Kong, a series of risk and crisis management training has been provided to staff for emergency responses, which reinforced the Group’s crisis management mechanism. We support our staff to gain industrial recognition and share skills through various activities. During the year, the Group supported the security manager and one of our pastry chefs of The Mira Hong Kong to participate in industrial competitions and won the “Supervisor Award” in the Catering Industry Safety Award Scheme and the “Silver Award” in the “Young Pastry Chefs Chocolate Cake (Working Section)” of the Hong Kong International Culinary Classic 2019 Competition respectively. Environmental, Social and Governance Report Miramar Hotel and Investment Company, Limited Annual Report 2019 037