Annual Report 2019

Overall By Gender By Employee Category Male Female Supervisory & General Middle Management Senior Managerial/ Executives Ratio of Staff Trained (As of 31/12/19) 58% 57% 59% 56% 73% 42% Total Attendance (pax) 9,095 4,644 4,451 8,161 853 81 Average Training Hours (hr) 8.8 8.05 9.69 9.15 8.01 3.31 Hong Kong Staff Training Statistics in 2019 A. Ratio of Staff Trained,Total Attendance and Average Training Hours by Gender and Employee Category TRAINING-TOTAL 9,095pax ｜ 13,257hr CUSTOMER SATISFACTION & QUALITY SERVICE 833pax ｜ 928hr ENVIRONMENTAL PROTECTION 68pax ｜ 99hr HYGIENE, HEALTH AND SAFETY 1,511pax ｜ 2,393hr PROFESSIONAL AND TECHNICAL 5,198pax ｜ 6,682hr RISK & CRISIS MANAGEMENT 527pax ｜ 715hr CARE OUR COMMUNITY 5pax ｜ 48hr LEGAL & REGULATORY COMPLIANCE 265pax ｜ 292hr STAFF RELATIONS 688pax ｜ 2,102hr B. Total Attendance and Total Training Hours per Training Topics In recognition of the Group’s outstanding achievements in fostering an organizational culture conductive to manpower training, development and life-long learning, the Group has been awarded the honour of “Manpower Developer” by the Employees Retraining Board since 2011. (V) Work-life Balance We encourage and support our staff to develop personal hobbies and interests outside of work to achieve work-life balance. The Group provides staff with free sports and recreational facilities such as snooker and cycling machine in leisure rooms and pantry, and also free booking of sport venues for maintaining healthy lifestyle in office and outside office. During the year, the Group organized several interactive DIY workshops to provide opportunities for our staff to put aside their work and have fun with their colleagues to create their own products such as natural lip balm, plant in a jar and CNY ornaments. In addition, The Mira Hong Kong organized a talent quest “Mira’s Got Talent”, during which 9 participating units put on their best performance in an entertaining afternoon. We understand that work-life balance is important to every employee, especially for employee with family responsibilities. In addition to the statutory requirements for maternity leave and paternity leave, the Group also provides employees with marriage and compassionate holiday. In addition, a nursing room is available in the workplace to support breastfeeding for working mothers. The Group has been honored as “Family-Friendly Employers 2017/18” and granted “Awards for Breastfeeding Support 2017/18” from the Family Council for the recognition of our effort at building a family-friendly working environment. Environmental, Social and Governance Report Annual Report 2019 Miramar Hotel and Investment Company, Limited 038