Annual Report 2019

(VI) Employee Relations We care about employees and aim to build a positive and caring atmosphere in the workplace. The Group has continued to offer a wide range of employee activities to build morale and team spirit, such as monthly team gathering for birthday celebrations, team building activities, and annual snake feast. We value the voices from our staff and have established various communication channels to encourage open communication at all levels. For instance, we have established a CEO channel for staff to directly express their opinions to the Chairman and CEO. In addition, management has regularly reached out to the frontline staff to have better understanding of their working environment so as to provide appropriate support. OUR SUPPLY CHAIN Top Material Topics 20. Product Safety and Service Quality 21. Customer Satisfaction 23. Anti-corruption 24. Data Protection and Privacy Material Topics 17. Ethical and Responsible Procurement Practice 18. Respect and Protect Intellectual Property Rights 22. Responsible Marketing TheGroupplaces importanceongreenpurchasesandemphasizes local procurementwhereverpossible tosupport local businesses and reduce carbon emissions associated with transport and shipping. In 2019, local purchase accounted for over 98% of our total purchasing amount and the geographical distribution of the active suppliers is described below. Our supply chain management is effective at helping maintain high-standard compliance with legal and regulatory requirements.Supportedbyour riskmanagement system, environmental andsocial risksalongthesupplychain, suchas risks related to indirect emission associatedwith shipping, food safety, data privacy and corruption, are comprehensively identified, regularly assessed, properly managed andmonitored throughout the process. Our social, environmental and occupational health and safety standards are clearly stipulated in our vendor registration and tendering processes in whichonly qualified vendors are invited inevery procurement exercise. Theseprocesses are independently reviewedand monitored to ensure that procurement activities are conducted in accordance with the Group’s requirements. Besides, terms in every contract are stipulated with compliance requirements with relevant local legislation, such as minimum wage ordinance, environmental-related ordinances, competition law and labour law. Should any contractor or supplier be found in any serious non-compliance, they will be removed from the registered vendor list. Product Safety and Service Quality (I) Food Safety in F&B Business The Group has hired professional hygiene teams to ensure food safety in our F&B operations. Our food hygiene control system is applied throughout the processes from food purchases to production, from preservation to catering. All food vendors are prequalified with assessment of high level of hygiene standard. Standard hygiene inspection procedures are also applicable to food receiving procedures, regular on-site hygiene inspection and regular supplier audits. Immediate rectification is requested when irregularity is identified. Recall procedures have been established to deal with food products with hygiene related matters identified through customer complaints or our independent hygiene investigation. Our hygiene team is responsible for daily monitoring of food safety alerts raised by the Centre for Food Safety. If any ingredients of our food products are proved contaminated by the Centre for Food Safety, we will Region Hong Kong United States Mainland & Macau Singapore Others Total No. of Active Suppliers (%) 1,372 (96.6%) 21 (1.5%) 8 (0.6%) 5 (0.3%) 15 (1%) 1,421 (100%) 11 11 All vendors must have gone through our procurement process which centrally handled by Group Procurement Department Environmental, Social and Governance Report Miramar Hotel and Investment Company, Limited Annual Report 2019 039