Annual Report 2021

26 Transport International Holdings Limited 2021 Annual Report BUSINESS REVIEW App1933 KMB launched a new version of the KMB and LWB mobile app, App1933, in September 2016 which has been well received by the public. Passengers may check information about bus routes and estimated time of arrivals conveniently. In 2021, KMB rolled out the Estimated Travelling Time (“ETT”) function on App1933. The new function estimates the journey time based on the actual traffic conditions. For example, if a traffic incident causes congestion on the road, the ETT will be updated accordingly. ETT has gradually expanded the number of locations to 50, assisting in selecting the most suitable transportation arrangements. Passengers can also obtain relevant information through TV screens or scan QR codes attached at bus stops with their mobile phones. App1933 also provides the Bus Estimated Time of Arrival (“ETA”) service of other franchised bus operators to make bus journey planning more comprehensive and easier for passengers. In spite of receiving nearby route information at bus stops through Bluetooth Beacon signal, App1933 carries 2017 2018 2019 2020 2021 20,000 40,000 60,000 80,000 100,000 0 Mechanical Reliability 2 – KMB Kilometres 20 40 60 80 100 2017 2018 2019 2020 2021 0 Operational Capability 3 – KMB % Estimated Travelling Time (“ETT”) an enhanced intrinsic location-based function, enabled by its newly added “Relax Corner” feature, to provide relevant traffic conditions, weather information and bus route suggestions based on the current location of the user. Performance Assurance KMB has provided reliable franchised bus services in Hong Kong for some 80 years and is an industry leader in operational and service excellence. KMB measures its operational performance by reference to the key performance indicators: mechanial reliability 2 and operational capability 3 . In 2021, KMB achieved 96,349 km : 1 in mechanical reliability and 100.7% in operational capability. Depots Routine maintenance and repair services are provided at KMB’s four major bus depots in Kowloon Bay, Lai Chi Kok, Sha Tin and Tuen Mun, while 12 smaller depots offer minor maintenance services and parking. The KMB Overhaul Centre in Tuen Mun supports major overhaul services. Depot facilities are continually upgraded to ensure consistent service quality and a high level of productivity. 2 Mechanical reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. 3 Operational capability refers to the ratio of actual to scheduled departures in the peak direction during the peak hours of 7:00 a.m. to 9:00 a.m. across the bus network. Through the new Estimated Travelling Time function of App1933, KMB can now provide an estimated journey time based on real-time traffic conditions