Annual Report 2021

30 Transport International Holdings Limited 2021 Annual Report BUSINESS REVIEW To provide a better connectivity to South Lantau Island, LWB has set up a new BBI scheme between 13 LWB “E” routes and three New Lantao Bus Limited (“NLB”) routes since May 2021. The new BBI scheme facilitates passengers in different areas from the New Territories to South Lantau. LWB will explore more possibilities for strengthening the network and providing better service for the passengers. Bus Fleet and Fleet Upgrade LWB introduced 119 new buses equipped with the latest safety devices in 2021, and transferred 100 buses to other operators. As at 31 December 2021, LWB operated 252 double-deck buses including 101 buses with 12.8 metres in length, and four electric single deck buses, all wheelchair accessible and equipped with the On-board Electronic Bus Stop Announcement System. Safety and Customer Service Regular and thorough inspections of LWB’s buses are undertaken to make sure that they are maintained at the highest standards. Driving instructors monitor bus captains’ driving performance and customer service delivery, with safety briefings held from time to time and safety reminders circulated to bus captains. To enhance driving safety, the Driving Monitoring System and the Advanced Driver Assistance System were installed on LWB buses, which give early warnings to bus captains and assist their driving performance. In addition, the LWB customer service and airbus ticket offices at the Hong Kong International Airport Ground Transportation Centre and the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge offer e-payment methods to provide more options for passengers and tourists. LWB’s Bus Fleet Double-deck Buses Electric Single-deck Buses Total Number of Buses As at 1 January 2021 237 4 241 Additions during year 119 0 119 Disposals during year (104) 0 (104) As at 31 December 2021 252 4 256 LWB has purchased the latest model of Euro VI eco-friendly buses to provide a green and comfortable journey for passengers