Annual Report 2021

46 Transport International Holdings Limited 2021 Annual Report SUSTAINABILITY REPORT Materiality Matrix Note: Topics “Environmental Compliance” and “Forced and Child Labour” are excluded in materiality matrix given that they are standard practices in operations. The engagement activities provided us with constructive comments and suggestions from our stakeholders. We appreciate their valuable feedback and strive to address their expectations through continuous improvements. Key Areas of Interest Stakeholders’ Comments Our Responses and Relevant Disclosures in the Report Safety Enhance bus safety through innovative technologies such as GreenRoad App; Safety has been a top priority of our operations. We make great efforts to implement safety measures and promote safety awareness. (See details in Safety First) Strengthen public safety education; and Introduce more bus safety facilities such as safety belts on all seats. Passengers Improve accessibility for the elderly and people with disabilities; Bus facilities and compartment designs have been upgraded to provide better accessibility and comfort for passengers. (See details in Care for Customers) Design bus routes that cover more areas; and Further explore digitalisation of bus management system. Environment Recycle waste from the operation; and We seek to minimise the impact of our operations on the environment by employing energy-efficient buses and exploring green energy and zero-emission bus technologies. (See details in Care for the Environment) Further explore green energy opportunities and clean energy infrastructure. Employees Enhance communication with internal stakeholders. To strengthen bilateral communication, we have built a variety of internal communication channels and platforms for employees. (See details in Care for Employees) Community Participate more actively in key environmental and social sustainability issues (business operation and engagement with external stakeholders) and improve transparency on progress and performance. We play an active role in various community activities and make good use of different platforms and occasions to communicate with the public. (See details in Stakeholders Engagement) HumanRightsPoliciesTraining WaterConsumption FreedomofAssociationandCollectiveBargaining DiversityandEqualOpportunity GreenProcurement ProcurementPractices MaterialConsumption ClimateChange CommunityEngagement OccupationalHealthandSafety EmploymentManagementSystem LabourManagementRelations CustomerPrivacyProtection Non-discrimination TrainingandEducation Accessibility CustomerHealthandSafety Anti-corruption EffluentsandWaste Emissions EconomicPerformance EnergyandEfficiencyMeasures Socio-economicCompliance Importance to stakeholders Importance to business development Environmental Social Governance