Annual Report 2021

50 Transport International Holdings Limited 2021 Annual Report SUSTAINABILITY REPORT Operational Excellence KMB and LWB are ISO9001 certified for their Quality Management Systems. Both companies have been accredited with the latest version of ISO9001, demonstrating our commitment to achieving up-to-date operational and service standards. Risk Assessment Rigorous risk assessments are conducted by managerial staff together with the relevant workers before discharging work duties. We ensure both the working environment and staff performance comply with legal requirements, in-house safety rules, and industry best practices during safety inspections and safety audits. Our Plan-Do-Check-Act management approach also helps drive continuous improvement in safety performance. Bus Safety Facilities and Maintenance A number of technological devices, including speed limiting devices and the telematics system, have been installed on buses to improve safety and record operational data. All KMB and LWB buses undergo an ISO-certified maintenance regime, comprising daily and monthly servicing, a semi-annual minor dock and an annual road-worthiness inspection, as well as spot checks from the Transport Department of the HKSAR Government. Latest Bus Safety Measures GreenRoad System KMB and LWB are the first franchised bus companies to have introduced the GreenRoad System in Hong Kong. Each bus captain has been given an electronic key with Radio Frequency Identification Technology (“RFID”) to identify who is driving the bus. The systemmonitors over 150 driving dynamics and gives real-time feedback and rating to bus captains to help them remain vigilant on the road. Bus idling time is recorded and bus captains are reminded to switch off bus engines, thereby promoting a culture of environmental consciousness and health. Through analysing the data collected by the system, the Company is able to identify the common types and locations of undesirable driving behaviours among by bus captains, and customise training materials, such as tips on paying attention to the routes, teaching videos, and driving improvement courses, to help bus captains improve their driving skills and performance. The system also gives instant feedback to bus captains through an online portal and app to enhance their driving performance. The average accident rate of the fleet has decreased by about 10%, and more than 80% of bus captains have achieved a satisfactory safety level since the implementation of GreenRoad. A total of 105 bus captains have been granted the Annual GreenRoad Outstanding Awards as a commendation for their outstanding driving performance. The bus fleet of KMB and LWB undergoes routine maintenance checks to bring a safe and comfortable journey to passengers The GreenRoad system detects over 150 bus driving dynamics and gives real-time feedback and suggestions with ratings to bus captains