Annual Report 2021

53 2021 Annual Report Transport International Holdings Limited Public Safety Awareness Programme Passenger safety is equally important to our bus operations. We use different channels to raise public awareness of passenger safety. A series of safety messages are broadcast on the Bus Stop Announcement System in Cantonese, English and Putonghua to remind passengers to hold the handrail at all times. We put up safety stickers on our buses, such as “Hold the handrail” and “Fasten seatbelt”. Our mobile app, App1933 and KMB’s Facebook page also periodically communicate educational messages to the public. Passenger safety videos produced by KMB are shown on bus information panels on board and at bus stops to remind passengers that safety comes first. Bus Captain Safety Training The Bus Captain Training School (“BCTS”) provides comprehensive basic training to all new bus captains. Training is planned around building safety consciousness, bus manoeuvring skills and bus route knowledge. Apart from providing training for new bus captains, the BCTS also offers training courses for in-service bus captains, including route training, remedial training, bus type training and refresher training to improve their driving skills and reinforce their safety awareness. To maintain proper driving technique and attitude among bus captains, the BCTS makes reference to the bus captain performance system to identify areas for improvement in the respective performance of bus captains and provide appropriate training for them. To take care of passenger safety on board, the module on driving technique and attitude for preventing passengers from “losing balance” has been enhanced for the basic training, remedial training and refresher courses. Through training and coaching, the BCTS strives to improve bus captains’ performance beyond expectation. Safety messages such as “Hold the handrail” are shown on the Bus Information Panel to remind passengers to observe safety at all times Comprehensive training is offered to bus captains to ensure a professional, safe and quality service