Annual Report 2021

63 2021 Annual Report Transport International Holdings Limited Innovation and Convenience We believe that innovation and technology are key to benefiting the industry and communities with a convenient, diversified and sustainable travel environment. Electronic Payment System LWB has become the first franchised bus company in Hong Kong to install a diversified electronic payment system in its fleet. The system supports ten contactless payment methods, including credit cards, digital wallets on mobile devices, smart watches, and QR code for easy, fast and convenient bus fare payment options. It demonstrates our commitment to providing a better travelling experience and contributes to Hong Kong’s smart city vision. In 2021, the diversified electronic payment system has been extended to KMB. App1933 With one million daily unique users and around six million downloads, the KMB and LWB mobile app, App1933, elevates customer experience with a more convenient and personalised service offering. App1933 allows users to check bus route information and the estimated time of bus arrivals. App1933 had a number of upgrades during the year, including: The introduction of Estimated Travelling Time and upgrade of the Bus Estimated Time of Arrival (“ETA”) service, to enable users to plan their trips more easily and check the ETAs provided by KMB and LWB as well as other franchised bus companies; The enhancement of the built-in location-based function, with which users can check real-time traffic conditions, weather information, flights schedule, anti-epidemic information and bus route suggestions based on their current location through the new “Relax Corner” feature; The introduction of the new membership scheme club1933, under which passengers can enjoy bus rides while earning points for gifts; and The development of the Artificial Intelligence Chatbot function, through which users can obtain information directly and precisely. App1933 has been further enhanced with a series of innovative caring functions to take better care of passengers’ needs Industry, Innovation and Infrastructure Sustainable Cities and Communities Estimated Travelling Time Estimated Bus Arrival Time Bluetooth Beacon Signal Chatbot Real-time Traffic Conditions & Weather Information