Annual Report 2021

66 Transport International Holdings Limited 2021 Annual Report SUSTAINABILITY REPORT Bus-Bus Interchange (“BBI”) Schemes KMB and LWB’s BBI Schemes offer fare discounts to passengers on the second leg of journeys and broaden the network coverage. As of the end of 2021, KMB operated a total of 157 BBI Schemes covering all KMB operated routes, while LWB operated 28 Octopus BBI Schemes covering 29 routes. The opening of the bus interchanges at the Tseung Kwan O Tunnel (Kowloon-bound) allows passengers to travel with a flexible journey plan. The KMB and LWB websites provide more detailed and comprehensive route-to-route BBI information for passengers. KMB Monthly Pass The KMB Monthly Pass Scheme, whereby passengers can take up to ten rides per day on KMB buses for HK$780 (and two additional trips on Route B1). The Pass covers over 400 KMB routes, including regular routes, overnight routes, racecourse routes and jointly operated Cross-Harbour Routes operated by KMB. The price of the Pass remains unchanged even the fare increment was launched in April 2021. The KMB Monthly Pass holders can unlock some exclusive privileges, including the following: Each purchase of Monthly Pass can earn 780 points of the KMB membership scheme, club1933. Along with 200 welcoming points, the Pass holders can earn 980 points during the first registration, and the points are redeemable for KMB Masks and special gifts; Enjoy seamless protection from the Bus Passenger MicroInsurance “BUS RYDE” during a KMB journey; Enquiries via the KMB Monthly Pass Exclusive Hotline (3947 7888) will be handled by assigned operators; and Experience a comfortable bus journey on LWB “A” Routes, Routes P960 and P968 by paying a “Fare for Upgraded Journey.” Customer Privacy Protection As the public uses our transport services on a daily basis, we recognise the vital role we play in protecting our customers’ privacy and strive to be a trusted bus company. Attaching great importance to personal data protection, the Group has established working instruction guidelines to prevent inappropriate disclosure of personal data. Stickers are posted on all buses equipped with a CCTV system to informbus passengers and bus captains of their presence and purpose. Authorised personnel will access recordings fromCCTV cameras solely for security and incident investigation purposes. The recorded data is controlled by themanagement and will only be accessed, copied or viewed followingmanagement approval in accordance with the governing procedures. CCTV cameras, including forward-looking cameras, to monitor road and saloon conditions, have been standard features on all new buses since 2015. At the end of 2021, CCTV cameras were installed on all KMB and LWB buses. The cameras protect the interests of bus captains in the event of police investigations or legal proceedings. KMB Monthly Pass holders can enjoy exclusive privileges including the Bus Passenger MicroInsurance