Annual Report 2021

80 Transport International Holdings Limited 2021 Annual Report SUSTAINABILITY REPORT Performance Highlights Safety Over 80% of bus captains received excellent results in GreenRoad Outstanding Award on Safety and Eco-driving Performance Environment Diesel oil consumption intensity ↓ 0.69% Customer AI Chatbot channel, bot1933 provided a 24-hour service Employee 16% of total workforce with non-Chinese, people with disabilities and retirees Community Over 36,000 voluntary hours Supply Chain Set up Green and Sustainable Procurement Policy Reporting Governance