Annual Report 2022

Transport International Holdings Limited 2022 Annual Report 10 CORPORATE MILESTONES 2022 KMB’s new-generation electric single-decker put into service A batch of 16 new-generation single-deck electric buses commenced service on Route 6 and subsequently on six other urban routes to offer a clean and quiet travel experience to the public along busy corridors. APRIL KMB’s chatbot, bot1933, receives Gold Award in Smart Service Award from the Hong Kong Association for Customer Service Excellence The 24-hour chatbot, bot1933, on App1933 and KMB website received the Gold Award in the Smart Service Award for its innovative and smart design that breaks through the limitations of traditional customer service. MARCH Establishment of KMB Academy KMB established the KMB Academy under the motto “Mission Safety • Act with Self-discipline” to provide franchised bus maintenance personnel and bus captains with professional training programmes recognised by the Qualifications Framework under the Hong Kong Council for Accreditation of Academic and Vocational Qualifications. JANUARY FEBRUARY KMB donates bus stop pole to an elderly home in Australia KMB donated a tailor-made bus stop pole to the Elderly Chinese Home in Australia, marking the first donation of a KMB bus stop pole to an overseas elderly home for the aged suffering from dementia, in the hope of preventing them from wandering off. KMB provides rapid antigen test kits for frontline staff Striving to protect our passengers and employees, KMB provided rapid antigen test kits for all bus captains and frontline operations staff. Our maintenance staff members have also upgraded their cleaning routine to create a safe travelling and working environment. FEBRUARY KMB upgrades Finding Missing Elderly Programme KMB upgraded the Octopus system on its entire fleet to enhance the procedures of the Finding Missing Elderly Programme. When a registered missing elderly is spotted boarding a KMB bus, the system will notify backend staff for providing better support to increase the chance of locating the lost elderly. APRIL