Annual Report 2022

2022 Annual Report Transport International Holdings Limited 27 App1933 KMB launched the KMB and LWB mobile app, App1933, which has been well received by the public. Passengers may check information about bus routes and their estimated time of arrival conveniently. KMB rolled out the Estimated Travelling Time (“ETT”) and the Bus Estimated Time of Arrival (“ETA”) service on App1933. This ETT function estimates the journey time based on the actual traffic conditions. It has gradually expanded to include 50 locations, assisting in selecting the most suitable transportation arrangements. Passengers can also obtain relevant information through TV screens or scan QR codes at bus stops with their mobile phones. App1933 also provides ETA service of other franchised bus operators to make bus journey planning more comprehensive and easier for passengers. In spite of receiving nearby route information at bus stops through Bluetooth Beacon signal, App1933 carries an enhanced intrinsic location-based function, enabled by the “KMB Info” feature, to provide relevant traffic conditions, weather information and bus route suggestions based on the current location of the user. 5G Technology Moving towards a Smart City is one of the key development directions of Hong Kong. With the rise of industry-leading 5G mobile network technology, KMB has explored the use of 5G technology in daily operations. KMB launched an upgrade to 5G services in 2022. 2,500 buses will be gradually upgraded to incorporate 5G technology and provide free 5G Wi-Fi service. It is also planned to set up a bus occupancy display system in the compartment to show the number of seats available on the upper deck and give information on occupancy for the next three buses with icons in App1933. Electronic Payment System KMB has introduced electronic payment systems to the entire fleet. The e-payment system, which accepts more payment methods than any other public transport operators’ system, now supports 11 platforms, including the new BoC Pay “transit code”, which accept contactless payment, mobile payment and QR code payment. Fare concession schemes, including the Regional Short-haul Two-way Section Fare Scheme and BBI discount schemes between KMB and LWB routes, are also supported by the e-payment system. KMB’s entire fleet supports an electronic payment system, bringing a cashless payment experience to passengers The “Bus Estimated Time of Arrival” function on App1933 assists passengers in journey planning