Annual Report 2022

Transport International Holdings Limited 2022 Annual Report 28 BUSINESS REVIEW KMB carries out regular maintenance checks on its fleet to ensure the highest level of safety and service Performance Assurance KMB has provided reliable franchised bus services in Hong Kong for almost 90 years and is an industry leader in operational and service excellence. KMB measures its operational performance by reference to the key performance indicators, mechanical reliability 1 and operational capability 2 . In 2022, KMB achieved 109,094 km:1 in mechanical reliability and 103.08% in operational capability. Depots Routine maintenance and repair services are provided at KMB’s four major bus depots in Kowloon Bay, Lai Chi Kok, Sha Tin and Tuen Mun, while 11 smaller depots offer minor maintenance services and parking. The KMB Overhaul Centre in Tuen Mun supports major overhaul services. Depot facilities are continually upgraded to ensure consistent service quality and a high level of productivity. Note: Operational capability was affected by social distancing measures in 2020. Operational Capability 2 – KMB Mechanical Reliability 1 – KMB 2021 2018 2019 2020 2022 20,000 40,000 60,000 80,000 100,000 0 Kilometres 20 40 60 80 100 2018 2019 2020 2021 2022 0 % 1 Mechanical reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. 2 Operational capability refers to the ratio of actual to scheduled departures in the peak direction during the peak hours of 7:00 a.m. to 9:00 a.m. across the bus network.