Annual Report 2022

Transport International Holdings Limited 2022 Annual Report 32 BUSINESS REVIEW Safety and Customer Service LWB buses are regularly and thoroughly serviced to make sure that they are maintained at the highest standards. Driving instructors monitor bus captains’ driving performance and customer service delivery, with safety briefings held from time to time and safety reminders circulated to bus captains. To enhance driving safety, the Driving Monitoring System and the Advanced Driver Assistance System were installed on LWB buses, which give early warnings to bus captains and provide assistance in their driving performance. In addition, the LWB customer service and airbus ticket offices at the Hong Kong International Airport Ground Transportation Centre and Hong Kong-Zhuhai-Macao Bridge Hong Kong Port offer e-payment methods to provide more options for passengers and tourists. Environmental Protection LWB is fully aware of the importance of environmental protection as it continues to invest in environment-friendly buses to meet the stringent emission standards of the European Council of Environmental Ministers. With five older buses transferred, the proportion of Euro V or above and electric buses in the LWB fleet now stands at over 95.09%. The electrostatic air filtration function of the air-conditioning system on LWB buses significantly improves the air quality in the bus compartment while the Eco-driveline System reduces both fuel consumption and exhaust emissions. Amid relaxed social distancing measures and growing traffic demands, LWB strengthens its Hong Kong – Zhuhai – Macao Bridge Hong Kong Port and Airport services LWB’s Bus Fleet Double-deck Buses Electric Single-deck Buses Total Number of Buses As of 1 January 2022 252 4 256 Additions during year 14 0 14 Disposals during year (5) 0 (5) As of 31 December 2022 261 4 265