Annual Report 2022

2022 Annual Report Transport International Holdings Limited 33 1 Mechanical reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. 2 Operational capability refers to the ratio of actual to scheduled departures in the peak direction during the peak hours of 7:00 a.m. to 9:00 a.m. across the bus network. At LWB, regular and thorough bus maintenance and tire inspections are performed to ensure driving safety Performance Assurance LWB constantly reviews its bus services and maintenance regime to ensure that safety and efficiency are maintained at the highest level across its bus fleet. LWB measures its operational performance by reference to two key performance indicators, mechanical reliability 1 and operational capability 2 . In 2022, LWB achieved 249,086 km:1 in mechanical reliability and 101.70% in operational capability. LWB obtained ISO9001:2008 Quality Management Systems certification in November 2012, and has adopted the latest version of ISO9001 since August 2018. Depot The depot at Siu Ho Wan provides daily bus maintenance, refuelling, bus washing and parking for the LWB fleet. The depot is equipped with a waste water treatment system to ensure that waste water quality complies with the statutory requirements before discharge into the public drainage system. A rainwater collection and water recycling system was installed at the depot in Siu Ho Wan to increase water saving. Mechanical Reliability 1 – LWB 2018 2019 2020 2021 2022 50,000 100,000 150,000 200,000 250,000 0 Kilometres Operational Capability 2 – LWB 2018 2019 2020 2021 2022 20 40 60 80 100 0 %