Annual Report 2022

2022 Annual Report Transport International Holdings Limited 65 Innovation and Convenience We believe that innovation and technology are the key to benefitting the industry and communities by facilitating a convenient, diversified and sustainable travel environment. Electronic Payment System LWB has become the first franchised bus company in Hong Kong to install a diversified electronic payment system in its fleet. The e-payment system, which supports all existing routes under the KMB Regional Two-way Section Fare Schemes, has become applicable to all KMB routes since 2022. With the new accepted BoC Pay “transit code”, the number of electronic payment methods supported by the KMB and LWB e-payment systems increased to 11 in 2022, making KMB and LWB the industry players that accept the most diverse electronic payment methods among public transport operators. The 11 contactless payment options available include credit cards, digital wallets on mobile devices, smart watches, and QR codes for an easy, fast and convenient bus fare payment. App1933 With one million daily unique users and around six million downloads, the KMB and LWB mobile app, App1933, elevates customer experience with a more convenient and personalised service offering. App1933 allows users to check bus route information and the estimated time of bus arrivals. Highlighted functions are as follows: The “Reminder function” was upgraded with boarding reminders in 2022. Passengers can create a reminder by selecting bus routes and boarding time, providing a stress- free solution for everyday commuting; The Estimated Travelling Time and the Bus Estimated Time of Arrival (“ETA”) services enable users to plan their trips more easily and check the ETAs provided not only by KMB and LWB but also by other franchised bus companies; The built-in location-based function, with which users can check real-time traffic conditions, weather information, flight schedules and ferry information under the new “KMB Info” feature, enables a seamless and efficient travel experience across different transportation modes; Passengers can make enquiries and comments on the artificial intelligence Chatbot channel, bot1933, at any time of the day or night; and Further engaging with passengers with an exclusive loyalty programme, the membership scheme club1933 allows passengers to enjoy bus rides while earning points for gifts. Industry, Innovation and Infrastructure Sustainable Cities and Communities Real-time Traffic Conditions & Weather Information Bluetooth Beacon Signal Estimated Bus Arrival Time Chatbot Estimated Travelling Time