Annual Report 2022

Transport International Holdings Limited 2022 Annual Report 68 SUSTAINABILITY REPORT Partnering with Hong Kong Tramways Limited and some Green Minibus operators, KMB provided inter-modal interchange fare concessions covering routes on Hong Kong Island and in the New Territories; A KMB-MTR interchange discount for passengers interchanging from designated routes solely operated by KMB to designated MTR stations, and vice versa; and New Bus-bus Interchange Concession Schemes were offered along with the introduction of the new Routes 69, 90, 96 and 97. LWB ICBC/KMB UnionPay Dual Currency Cardholders enjoyed a maximum of 20% bus fare rebate when they paid for KMB and LWB rides; Citibank cardholders enjoyed a 15% bus fare rebate year- round through a fare rebate scheme; and A new Bus-bus Interchange Concession Scheme with New Lantau Bus offering passenger rides to leisure spots in Mui Wo, Tai O and Ngong Ping. Bus-bus Interchange (“BBI”) Schemes KMB and LWB offer fare discounts to passengers on the second leg of journeys and broaden the network coverage under their BBI Schemes. As of the end of 2022, KMB operated a total of 23 BBIs covering a large scale of KMB-operated routes, while LWB operated two BBIs covering 29 routes. The all-new Ma On Shan Interchange Bus Network features a BBI in Shek Mun that covers 14 routes to and from Sai Kung, Ma On Shan and Tai Shui Hang, with a maximum interchange concession of HK$10 offered. Besides, KMB started its BBI renovations in 2022 to provide clearer signage and platform numbers in the interchanges for easy wayfinding. Through their respective websites, KMB and LWB also provide detailed and comprehensive route-to-route BBI information for passengers. KMB Monthly Pass The KMB Monthly Pass Scheme, under which passengers can take up to ten rides per day on KMB buses for HK$780 (and two additional trips on Route B1), covers over 400 KMB routes, including regular routes, overnight routes, racecourse routes and jointly operated Cross-Harbour Routes operated by KMB. KMB Monthly Pass holders can unlock some exclusive privileges, which include the following: With each purchase of a Monthly Pass, passengers can earn 780 points under the KMB membership scheme, club1933. Along with 200 welcoming points, passholders can earn 980 points on their first registration. Earned points are redeemable for KMB Masks and special gifts; Enjoy seamless protection from the Bus Passenger MicroInsurance “BUS RYDE” during a KMB journey; Enquiries via the KMB Monthly Pass Exclusive Hotline (3947 7888) will be handled by assigned operators; Free travel on LWB routes; Experience a comfortable bus journey on Routes P960 and P968 by paying a “Fare for Upgraded Journey”; KMB launched the Buy-3-Get-1-Free promotion scheme in 2022. Passengers purchasing an KMB Monthly Pass for four consecutive months will be entitled to a HK$780 Octopus dollar rebate (equivalent to the price of one KMB Monthly Pass). The scheme is welcomed by the community and our passengers, and has been extended in the second half of 2022; and Further to the success of the Buy-3-Get-1-Free promotion, KMB further launched the Student Buy-2-Get-1-Free promotion, allowing holders of Student Identity Octopus cards to enjoy the HK$780 Octopus dollar rebate with the purchase of an KMB Monthly Pass for only three months. Customer Privacy Protection As the public uses our transport services on a daily basis, we recognise the vital role we play in protecting our customers’ privacy and strive to remain as a trusted bus company. Attaching great importance to personal data protection, the Group has established working instruction guidelines to prevent inappropriate disclosure of personal data. Stickers are posted on all buses equipped with a CCTV system to inform bus passengers and bus captains of its presence and purpose. Authorised personnel will access recordings from CCTV cameras solely for security and incident investigation purposes. The recorded data is controlled by the Management and will only be accessed, copied or viewed with prior approval of the Management and in accordance with the governing procedures. CCTV cameras, including forward-looking cameras, to monitor road and saloon conditions have been standard features on all new buses since 2015. CCTV cameras are installed on all KMB and LWB buses to protect the interests of bus captains in the event of police investigations or legal proceedings. The KMB Monthly Pass Scheme has launched a number of privileges for passengers, including a “Buy-2-Get-1-Free” promotion exclusively for students to reach out to young customers