Annual Report 2022

2022 Annual Report Transport International Holdings Limited 73 Occupational Safety and Health KMB and LWB staff members are encouraged to make suggestions on possible improvements to health and safety measures. We have adopted staff suggestions at the regular meetings of the Working Committee for Safety, and introduced a series of safety control measures. In 2022, we placed ten Automated External Defibrillators (“AED”) at the Customer Service Centres located in major bus termini and depots for the use of the public and staff members to help save lives in an emergency. Training sessions on how to use the AED and Cardiopulmonary Resuscitation were also provided for the relevant members of staff. TIH Retiree Association The TIH Retiree Association was formed to maintain close contact with retired colleagues through various activities. Owing to the outbreak of COVID-19 epidemic, regular activities such as afternoon tea gatherings and festive gift distribution were suspended. We have thus utilised the Facebook page and set up a KMB retiree website to share activity photos, so as to enhance our communication channel with the retirees and promote mutual support. Staff Development and Training The KMB Academy was established in early 2022, by merging the KMB Bus Captain Training School and the KMB Technical Training School, to demonstrate our determination to strive for continuous service improvements and staff training, as well as to ensure that a stable team is in place to provide maintenance service for the KMB, LWB and the transportation industry. “Mission Safety • Act with Self-discipline” is adopted as the motto of the KMB Academy, emphasising the pivotal role of safety and discipline in the industry. The KMB Academy is the first institution in Hong Kong accredited by the Qualifications Framework to provide professional training programmes for franchised bus maintenance personnel and bus captains. The “Certificate in Bus Maintenance” and “Certificate in Public Bus (Franchised) Driving” offered by the KMB Academy were approved by the Hong Kong Council for Accreditation and Academic and Vocational Qualifications (“HKCAAVQ”). They were respectively recognised as equivalent to Level Two and Level Three under the Qualifications Framework in Hong Kong. That means the content, quality, and teaching mode of each course taught by the Academy have achieved international recognitions under the quality assurance of the HKCAAVQ. The quality of our apprentice training was once again recognised in 2022 when three KMB apprentices were awarded the second runner-up, third runner-up and excellence awards in the Vocational Training Council’s Best Apprentice in the Automobile Trade Competition. In addition, the KMB Academy provides on-the-job training for current maintenance staff and bus captains, through which they can learn the latest technology in the bus maintenance industry and refresh their driving and customer service skills. Continuous Learning Our diversified learning channels provide self-learning opportunities, including internal classroom training and e-learning programmes. Job rotation and secondment opportunities are also available so that our employees may broaden their understanding of the industry. We regularly organise customised training and learning activities for all staff levels to keep them abreast of the latest industry trends, knowledge and work skills. For instance, we arranged a training course for the Customer Engagement Team to enhance their knowledge and skills on taking care of passengers in a traffic incident. Members of KMB and LWB Senior Management have visited depots to give support and appreciation to our colleagues