Annual Report 2022

Transport International Holdings Limited 2022 Annual Report 74 SUSTAINABILITY REPORT Recognition for Service Excellence In 2022, 274 Star Bus Captains were recognised for their outstanding performance in safe driving and customer care. Long Service Awards were presented to staff in recognition of their loyal service. A total of 28 employees received the 35- year award and a gold medal, 121 and 168 employees received the 30-year and 20-year awards, respectively, together with a plaque and a pin, and 407 employees with ten years of service received a certificate of appreciation. Besides, a total of 100 Bus Captains were granted the Annual GreenRoad Outstanding Awards. The top ten Gold Awardees were presented with a HK$10,000 cash prize and a certificate of appreciation. Including the Retirement Awards, over 390 employees were awarded in appreciation of their loyal and outstanding service. Staff Communication To strengthen bilateral communication and employee wellbeing, the Joint Consultative Committees, comprising the Management and staff representatives representing around 90% of the total workforce, held meetings regularly. The meetings are to review issues including safety, operations, work environment and staff welfare. Through the staff website, staff members are kept informed of useful information, including KMB and LWB announcements, safe driving tips, snapshots of KMB and LWB activities and notices of forthcoming events. Staff can check duty roster information and make annual leave arrangements through the internal application, OPS1933, and the internal portal, as well as using the e-learning training platform. The corporate magazine, KMB Today , provides another means of keeping employees up to date on KMB and LWB news and industry developments. We make use of media and online platforms to share information with our staff to cope with the onset of COVID-19 epidemic and various infection control measures. Several online activities and programmes, including online health talks, interest classes and financial seminars, were held on the KMB Staff Facebook page, Teams and Zoom platforms to maintain our connection with staff members. Senior Management Visits KMB and LWB Senior Management members visited bus termini, depots and offices during the year to support our colleagues and listen to their opinions. These visits provided an excellent opportunity for staff members to share their views about operational matters and workplace-related issues with the Management team members. KMB and LWB have set up various awards such as the “Long Service Award” and “The GreenRoad Outstanding Award” to thank and commend outstanding employees During the Lunar New Year, members of KMB and LWB Senior Management visited various bus termini to send festive blessings to colleagues