Annual Report 2023

113 2023 Annual Report Transport International Holdings Limited ESG Guide, HKEX UNSDG GRI Standards Material Topics Reference / * Direct Answer / + Reason for omission Page(s) ^: refer to TIH 2023 Annual Report GRI 416: Customer Health and Safety 2016 GD B6 3-3 The management approach and its components Safety First Stakeholder Engagement 52-59 90-97 GD B6 3: Good Health and Well-Being 416-1 Assessment of the health and safety impacts of product and service categories Caring for Environment Safety First 60-71 52-59 GD B6 KPI B6.1 *KPI B6.3 KPI B6.4 3: Good Health and Well-Being 416-2 Incidents of non- compliance concerning the health and safety impacts of products and services Safety First *TIH has not identified any non- compliance with regulations and/ or voluntary codes. 52-59 – GRI 418: Customer Privacy 2016 GD B6 3-3 The management approach and its components Safety First 52-59 KPI B6.5 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Safety First Caring for Customers 52-59 72-81