Annual Report 2023

28 2023 Annual Report Transport International Holdings Limited BUSINESS REVIEW KMB manages its team according to international standards, ensuring a high quality of service among the professional maintenance personnel app1933 KMB launched the KMB and LWB mobile app, app1933, which has been well received by the public. Passengers may check information about bus routes and their estimated time of arrival conveniently. app1933 provides the Bus Estimated Time of Arrival (“ETA”) service of other franchised bus operators to make bus journey planning more comprehensive and easier for passengers. In spite of receiving nearby route information at bus stops through Bluetooth Beacon signal, app1933 carries an enhanced intrinsic location-based function, enabled by the “KMB Info” feature, to provide relevant traffic conditions, weather information and bus route suggestions based on the current location of the user. Performance Assurance KMB has been providing reliable franchised bus services in Hong Kong for 90 years and is an industry leader in operational and service excellence. KMB measures its operational performance by reference to the key performance indicators, mechanical reliability 1 and operational capability 2 . In 2023, KMB achieved 150,249 km:1 in mechanical reliability and 96.78% in operational capability. Depots Routine maintenance and repair services are provided at KMB’s four major bus depots in Kowloon Bay, Lai Chi Kok, Sha Tin and Tuen Mun, while minor maintenance services and parking are available at ten smaller depots. The KMB Overhaul Centre in Tuen Mun supports major overhaul services. Depot facilities are continually upgraded to ensure consistent service quality and a high level of productivity.