Annual Report 2023

32 2023 Annual Report Transport International Holdings Limited BUSINESS REVIEW Safety and Customer Service LWB buses are regularly and thoroughly serviced to make sure that they are maintained at the highest standards. Driving instructors monitor bus captains’ driving performance and customer service delivery, with safety briefings held from time to time and safety reminders circulated to bus captains. To enhance driving safety, the Driving Monitoring System and the Advanced Driver Assistance System were installed on LWB buses, which give early warnings to bus captains and provide assistance in their driving performance. In addition, the LWB customer service and airbus ticket office at the Hong Kong International Airport Ground Transportation Centre offers e-payment methods to provide more options for passengers and tourists. Environmental Protection LWB is fully aware of the importance of environmental protection as it continues to invest in environmentally friendly buses to meet the stringent emission standards of the European Council of Environmental Ministers. The proportion of Euro V or above and electric buses in the LWB fleet now stands at over 96.84%. The electrostatic air filtration function of the air-conditioning system on LWB buses significantly improves the air quality in the bus compartment while the Eco-driveline System reduces both fuel consumption and exhaust emissions. LWB’s Bus Fleet Double-deck Buses Electric Single-deck Buses Total Number of Buses As of 1 January 2023 261 4 265 Addition during the year 24 0 24 Disposal during the year (4) 0 (4) As of 31 December 2023 281 4 285 LWB has equipped its entire fleet with the electronic payment system, offering sixteen different e-payment methods to bring convenience to travellers in Hong Kong