Annual Report 2023

73 2023 Annual Report Transport International Holdings Limited Innovation and Convenience We believe that innovation and technology are the key to benefitting the industry and communities by facilitating a convenient, diversified and sustainable travel environment. Electronic Payment System LWB was the first franchised bus company in Hong Kong to install a diversified electronic payment system in its fleet in 2020, the e-payment system has become applicable to all KMB routes since 2022, also supporting all existing routes under the KMB Regional Two-way Section Fare Schemes. With the newly accepted American Express, Discover/ Diners Club, WeChat Pay HK and Weixin Pay, the number of electronic payment methods supported by the KMB and LWB e-payment systems increased to sixteen in 2023. This makes KMB and LWB the industry players that accept the most diverse electronic payment methods among local public transport operators. The sixteen contactless payment options available include credit cards, digital wallets on mobile devices, smartwatches, and QR codes for an easy, fast and convenient bus fare payment. app1933 With one million daily unique users and approximately seven million downloads, the KMB and LWB mobile app, app1933, elevates customer experience with a more convenient and personalised service offering. app1933 allows users to check bus route information and the estimated time of bus arrivals. Highlighted functions include: The Estimated Travelling Time and the Bus Estimated Time of Arrival (“ETA”) services enable users to plan their trips more easily and check the ETAs provided not only for KMB and LWB but also for other franchised bus companies; The built-in location-based function, with which users can check real-time traffic conditions, weather information, flight schedules and ferry information under the “Info Corner” feature, a seamless and efficient travel experience across different transportation modes; The function of displaying real-time occupancy levels on upcoming buses has been introduced, enabling passengers to better plan their itinerary; The “Reminder function” which has been upgraded with boarding reminders, allowing passengers to create reminders by selecting bus routes and boarding times, offering a stress-free solution for everyday commuting; Industry, Innovation and Infrastructure Sustainable Cities and Communities Bluetooth Beacon Signal Estimated Travelling Time Real-time Weather Information Estimated Bus Arrival Time Chatbot