Annual Report 2023

79 2023 Annual Report Transport International Holdings Limited As part of the “Night Vibes Hong Kong” campaign, four KMB and LWB routes were carefully chosen to offer passengers to embark on a nighttime excursion and savour the renowned night vistas of Hong Kong, thereby promoting the evening economy. Bus-bus Interchange (“BBI”) Schemes KMB and LWB are dedicated to enhancing their Bus-bus interchange (“BBI”) networks, offering fare concessions to ensure value-for-money, convenient, and environmentally friendly bus services. This commitment aims to provide passengers with a better quality of life and the experience that “Interchange is so simple”. KMB and LWB offer fare discounts to passengers on the second leg of their journeys and broaden the network coverage under their BBI Schemes. As of the end of 2023, KMB completed setting up 31 BBIs in major locations across the entire eighteen districts of Hong Kong. Those BBI hubs benefitted passengers as they offered more route choices, along with new interchange discounts offered by the BBIs; and KMB completed the renovation for 31 BBIs in 2023 to provide clearer signage and platform numbers in the interchanges for easy wayfinding. Through their respective websites and on app1933, KMB and LWB also provide detailed and comprehensive route-to-route BBI information for passengers. KMB Monthly Pass The KMB Monthly Pass Scheme, under which passengers can take up to ten rides per day on KMB and LWB buses for HK$800 and two additional trips on Route B1, covers 450 KMB and LWB routes, including regular routes, overnight routes, racecourse routes and the joint-operated Cross-Harbour Routes. KMB Monthly Pass holders can unlock some exclusive privileges, which include the following: With each purchase of the Pass, passengers can earn 800 points towards redeemable KMB gifts and eCoins under the KMB membership scheme, club1933; Enquiries made via the KMB Monthly Pass Exclusive Hotline (3974 7888) will be handled by assigned operators; The passenger rewards offered by the KMB Monthly Pass Scheme also covers LWB bus routes. Pass holders are entitled to use the Pass to travel on E-, N-, S-, R- and X- routes operated by LWB and enjoy a 73% off on bus fare when taking LWB A- and NA- routes, benefitting from a bus network that connects different boundary control points; Experience a comfortable bus ride on Routes P960 and P968 by paying a “Fare for Upgraded Journey”; and KMB has launched a “Buy-2-Get-1-Free” promotion, offering Student Identity Octopus cardholders a HK$800 Octopus dollar rebate with the purchase of an KMB Monthly Pass for only three consecutive months. Customer Privacy Protection As the public relies on our transport services daily, we acknowledge the crucial role we play in safeguarding our customers’ privacy and endeavour to maintain our status as a trusted bus company. Attaching great importance to personal data protection, the Group has established working instruction guidelines to prevent inappropriate disclosure of personal data. Stickers are posted inside all buses that are equipped with a CCTV system to inform passengers and bus captains of its presence and purpose. Authorised personnel will access recordings from CCTV cameras solely for security and incident investigation purposes. The recorded data is controlled by the Management and will only be accessed, copied or viewed with prior approval of the Management and in accordance with the governing procedures. CCTV cameras, including forward-looking cameras, to monitor road and saloon conditions have become standard features on all new buses since 2015. CCTV cameras are installed in all KMB and LWB buses to protect the interests of bus captains in the event of police investigations or legal proceedings. The KMB Monthly Pass covers 450 KMB and LWB routes, and also provides students with “buy two, get one free” offers