Annual Report 2024

28 2024 Annual Report Transport International Holdings Limited BUSINESS REVIEW YM 248 App1933 KMB launched the KMB and LWB mobile app, App1933, which has garnered positive response from the public. Passengers can conveniently access bus route information and the estimated time of arrival (“ETA”) for buses. The ETA service applies not only to KMB buses but also other franchised bus operators, enhancing the comprehensiveness and convenience of bus journey planning for passengers. In addition to receiving nearby route information at bus stops through Bluetooth Beacon signals, App1933 features an enhanced location-based function, enabled by the “KMB Info” feature, which provides relevant traffic conditions, weather information and bus route suggestions based on the current location of the user. Performance Assurance KMB has been providing reliable franchised bus services in Hong Kong for more than 90 years, establishing itself as an industry leader in operational and service excellence. KMB adopts mechanical reliability 1 and operational capability 2 as key indicators for measuring its operational performance. In 2024, KMB achieved a mechanical reliability of 176,027 km:1 and an operational capability of 98.53%. Depots Routine maintenance and repair services are carried out at KMB’s four major bus depots in Kowloon Bay, Lai Chi Kok, Sha Tin and Tuen Mun, while ten smaller depots provide minor maintenance services and parking. The KMB Overhaul Centre in Tuen Mun supports major overhaul services. Depot facilities are continually upgraded to ensure consistent service quality and a high level of productivity. KMB and LWB’s mobile application, App1933, offers comprehensive information, including route details, estimated arrival times and various offers. Leveraging 5G technology, it also displays real-time occupancy rates for upcoming departures, helping passengers better plan their journeys