Annual Report 2024

33 2024 Annual Report Transport International Holdings Limited 1 Mechanical reliability refers to the average number of kilometres a bus operates before it experiences one mechanical breakdown on the road with passengers on board. 2 Operational capability refers to the ratio of actual departures to scheduled departures in the busy direction during the busy hours of 7:00 a.m. to 9:00 a.m. across the bus network. Performance Assurance LWB constantly reviews its bus services and maintenance regime to ensure that safety and efficiency are maintained at the highest level across its bus fleet. LWB adopts mechanical reliability 1 and operational capability 2 as key indicators for measuring its operational performance. In 2024, LWB achieved a mechanical reliability of 536,126 km:1 and an operational capability of 100.62%. LWB has obtained ISO 9001 Quality Management Systems certification since 2012. Depot The depot at Siu Ho Wan provides daily bus maintenance, refuelling, bus washing and parking for the LWB fleet. The depot is equipped with a wastewater treatment system that ensures the quality of wastewater meets statutory requirements before being discharged into the public drainage system. A rainwater collection and water recycling system was implemented at the Siu Ho Wan Depot to conserve water. Mechanical Reliability 1 – LWB 110,000 220,000 330,000 440,000 550,000 0 2020 2021 2022 2023 2024 Kilometres Operational Capability 2 – LWB 20 40 60 80 100 0 2020 2021 2022 2023 2024 % LWB conducts regular, rigorous inspections and maintenance of its fleet to ensure the safest and highest- quality service for passengers