Annual Report 2024

48 2024 Annual Report Transport International Holdings Limited SUSTAINABILITY REPORT TIH engaged an external consultant to carry out a series of stakeholder engagement activities to define the scope of the Report and to identify material economic, environmental and social topics in line with the principles and requirements of the GRI Standards, the HKEX ESG Reporting Code, the UNSDGs and the ISSB Standards. We invited representatives from various stakeholder groups, including passengers, employees, members of the KMB volunteer team, suppliers, non-governmental organisations (e.g., social organisations and green groups), to participate in stakeholder engagement activities such as surveys, focus group meetings and interviews. Taking into account the findings from the survey results and annual materiality assessments carried out over the past few years, we have mapped the materiality of 12 issues. The top ten issues were prioritised as material for TIH to address and report. The eleventh and twelve issues, “Emissions”and “Effluents and Waste”, which have been reported in the previous years, are also included for consistency. The other two topics “Environmental Compliance”and “Forced and Child Labour”are embedded in the consideration given that they are standard practices in operations. The ESG Task Force further reviewed and validated the material topics to ensure a consistent and balanced representation of the Group’s sustainability performance and impact. The following material topics have been prioritised for disclosure in TIH’s Sustainability Report, with corresponding boundaries specified: Environmental Social Governance Climate Change Accessibility Anti-corruption Effluents and Waste Community Engagement Economic Performance Emissions Customer Health and Safety Procurement Practices Energy and Efficiency Measures Customer Privacy Protection Environmental Compliance Diversity and Equal Opportunity Green Procurement Employment Management System Material Consumption Water Consumption Freedom of Association and Collective Bargaining Human Rights Policy Labour and Child Forced Labour Management Relations Non-discrimination Socio-economic Compliance Training and Education Occupational Health and Safety The engagement activities provided us with constructive comments and suggestions from our stakeholders. We appreciate their valuable feedback and strive to address their expectations through continuous improvements. Key Areas of Interest Stakeholders’ Comments Our Response and Disclosures in the Report Safety Enhance bus safety through innovative technologies; Strengthen public safety education; and Upgrade bus safety facilities such as installing safety belts for all seats. Safety has been a top priority of our operations. We make great efforts to implement safety measures and promote safety awareness. (See details in Safety First) Environment Recycle operational waste; and Explore more green energy opportunities and clean energy infrastructure. We seek to minimise the impact of our operations on the environment by employing energy-efficient buses and exploring green energy and zero-emission bus technologies. (See details in Caring for the Environment) Customers Improve accessibility for the elderly and people with disabilities; Design bus routes that cover more areas; and Explore further digitalisation of the bus management system. Bus facilities and compartment designs have been upgraded to provide better accessibility and comfort for customers. (See details in Caring for Customers) Employees Enhance communication with internal stakeholders. To strengthen bilateral communication, we have established a variety of internal communication channels and platforms for employees. (See details in Caring for Employees) Community Participate more actively in key environmental and social sustainability issues (e.g. business operation and engagement with external stakeholders) and improve transparency on progress and performance. We play an active role in various community activities and make good use of different platforms and occasions to communicate with the public. (See details in Stakeholder Engagement)