Annual Report 2024

69 2024 Annual Report Transport International Holdings Limited Innovation and Convenience We believe that innovation and technology are key to benefitting the industry and communities by enabling a convenient, diverse and sustainable travel environment. Electronic Payment System LWB was the first franchised bus company in Hong Kong to install a diverse electronic payment system across its fleet in 2020. The e-payment system has been applicable to all KMB routes since 2022 and supports all existing routes under the Regional Short-haul Two-way Section Fare Schemes. The KMB and LWB e-payment systems support sixteen electronic payment methods, establishing KMB and LWB as the industry leaders offering the most diverse electronic payment options among local public transport operators. The sixteen contactless payment options include credit cards, digital wallets on mobile devices, smartwatches, and QR codes, providing an easy, fast and convenient way to pay bus fares. Additionally, Sun Bus customers can make booking payments through bank transfers and FPS. App1933 With one million unique daily users and approximately seven million downloads, the KMB and LWB mobile app, App1933, elevates customer experience with more convenient and personalised service offerings. App1933 allows users to check bus route information and estimated bus arrival times. Key features include: The Estimated Travelling Time and the Bus Estimated Time of Arrival (“ETA”) services, which help users plan their trips more easily by providing ETAs not only for KMB and LWB but also for other franchised bus companies; Real-time occupancy level displays for upcoming buses, enabling passengers to better plan their journeys; A reminder function with boarding alerts that allows passengers to set reminders by selecting bus routes and boarding times, ensuring a stress-free daily commuting experience; An exclusive loyalty programme, the membership scheme club1933, designed to further engage customers by allowing passengers to earn points for gifts and donations, or eCoins that can be used to pay for bus fares while enjoying their rides; and An AI chatbot, bot1933, enabling passengers to make enquiries and provide feedback anytime, day or night. KMB and LWB’s electronic payment system leads the industry by supporting 16 electronic payment methods