Annual Report 2024

72 2024 Annual Report Transport International Holdings Limited SUSTAINABILITY REPORT Accessibility Access to transportation is essential for independent living, and an accessible transport system serves as the foundation of an inclusive society. Accessible Bus Fleet The entire KMB, LWB and NHKB bus fleets, along with nine buses from Sun Bus, deploy super-low floor buses for easy boarding and alighting, featuring wide entrances and exit doors for better passenger access. These features have made buses highly accessible to the elderly and wheelchair users. KMB has also equipped 331 buses with two wheelchair spaces, which primarily operate on routes to and from hospitals. Besides, KMB has introduced foldable armrests in the wheelchair areas of 160 buses. These new armrests not only enhance comfort for wheelchair users on board but also help prevent wheelchairs from overturning or skidding on the gangway. This design has now become a standard feature on every newly purchased bus. KMB has been a pioneer in introducing “priority seats” on buses. These seats are strategically located near the bus doors to ensure easy access for passengers in need. KMB actively promotes to the public that these seats are intended for anyone requiring assistance, fostering a culture of support for those in need. To further encourage the spirit, KMB has added two additional priority seats on 500 buses, bringing the total number of newly added priority seats to 1,000. These buses will be identified by a “Priority Seats x6” label on the windscreen, and will primarily serve routes frequented by seniors. Upgrades to Termini and Bus Stops KMB and LWB’s commitment to upgrading their facilities at BBIs, termini and bus stops is demonstrated through a series of initiatives designed to enhance passenger comfort and convenience, as detailed below: 31 BBIs are designated with clear signage and platform numbers, making it easier for passengers to locate their interchange platforms. All BBIs are equipped with ventilation fans to enhance the comfort of waiting passengers, particularly during the summer months; To cater to the needs of the elderly, people with disabilities and children, additional seats have been installed at bus shelters, bus termini and BBIs. In 2024, a total of 2,546 seats were put in place across the territory; Display panels have been installed at 1,230 bus shelters, bus termini and interchanges to show estimated bus arrival times. This real-time information helps waiting passengers to better plan their journeys, providing more efficient and user-friendly travel information; Solar-powered lamps have been introduced at bus stop locations to provide lighting to customers waiting buses at night. To date, a total of 1,907 bus stops have been equipped with these eco-friendly lamps; Two-dimensional QR codes have been added to the information sheets posted at bus stops, allowing customers to easily access details about bus frequencies and other route information; In 2024, a total of 35 smart lockers were introduced at bus termini, providing convenient pick-up points for passengers and enhancing the overall commuting experience; All 31 BBIs enable passengers to access KMB’s comprehensive bus network to travel across the city, elevating their travel experience while fully utilising bus resources