Annual Report 2024

75 2024 Annual Report Transport International Holdings Limited Bus-bus Interchange (“BBI”) Schemes Committed to enhancing their Bus-bus interchange (“BBI”) networks, KMB and LWB offer fare concessions to ensure value-for-money, convenient, and environmentally friendly bus services, aiming to provide passengers with better quality of life and an experience where “Interchange is so simple” becomes a reality. KMB and LWB offer fare discounts to passengers on the second leg of their journeys and expand the network coverage under the BBI Schemes. In 2024, KMB established 31 BBIs in key locations across all 18 districts of Hong Kong. These BBI hubs provide passengers with more route options and the added benefit of new interchange discounts; and KMB and Sun Bus offer up to HK$4.0 fare discounts to customers using Octopus cards when transferring from designated KMB routes to Sun Bus Route NR331 [Ma Wan (Pak Yan Road) ⇋ Tsuen Wan] and Route NR331S [Ma Wan (Pak Yan Road) ⇋ Tsuen Wan West Station (near Nina Tower)] to Ma Wan, or vice versa. KMB Monthly Pass The KMB Monthly Pass Scheme allows passengers to take up to ten rides per day on KMB and LWB buses, with an additional two trips on Route B1. The scheme covers 450 KMB and LWB routes, including regular, overnight and racecourse routes, as well as the jointly operated Cross-Harbour Routes. KMB Monthly Pass holders are entitled to exclusive privileges, which include the following: With each purchase of the Pass, passengers earn points that can be redeemed for KMB gifts and eCoins under the KMB membership scheme, club1933; Enquiries made via the KMB Monthly Pass Exclusive Hotline (3974 7888) will be handled by assigned operators; Pass holders can use the Pass on LWB E-, N-, S-, R- and X routes and enjoy a 73% off fare discount on LWB A- and NA- routes, benefitting from a bus network that connects different boundary control points; Enjoy a comfortable bus ride on Routes P960, P968 and HK1 by paying the “Fare for an Upgraded Journey”; and KMB has launched a “Buy-2-Get-1-Free” promotion, offering Student Identity Octopus cardholders an HK$800 Octopus dollar rebate with the purchase of a KMB Monthly Pass for only three consecutive months. Customer Privacy Protection As the public relies on our transport services daily, we recognise the crucial role we play in safeguarding our customers’ privacy and are determined to maintain our status as a trusted bus company. Placing great importance on personal data protection, the Group has established working instruction guidelines to prevent inappropriate disclosure of personal data. Stickers are posted inside all buses equipped with CCTV systems to notify passengers and bus captains of its presence and purpose. Authorised personnel access recordings from CCTV cameras solely for security and incident investigation purposes. All recorded data are controlled by Management and will only be accessed, copied or viewed with prior approval of Management and in accordance with governing procedures. CCTV cameras, including forward-looking cameras to monitor road and saloon conditions, have become standard features on all new buses since 2015. CCTV cameras are installed in all KMB, LWB and Sun Bus buses to protect the interests of bus captains in the event of police investigations or legal proceedings. In addition to CCTV, we provide regular training and circulate internal emails to our staff on cybersecurity protection and monitoring, while keeping our software and systems up-to-date to minimise the risk of cyberattacks. Equipped with an on-board CCTV system, LWB buses display real- time footage of the luggage racks, allowing passengers to keep an eye on their belongings while seated and enjoy a comfortable, worry-free journey