Annual Report 2024

82 2024 Annual Report Transport International Holdings Limited SUSTAINABILITY REPORT Continuous Learning Our diverse learning channels provide self-learning opportunities, including internal classroom training and e-learning programmes. Job rotation and secondment opportunities are also available for employees to broaden their understanding of the industry. We regularly organise customised training and learning activities for all staff levels to keep them abreast of the latest industry trends, knowledge and skills. For instance, we arranged a training course for the Customer Experience Department to enhance their knowledge and skills in managing passenger care during a traffic incident. Staff Recognition Our commitment to celebrating excellence is reflected in our various award programmes. In 2024, 185 Star Bus Captains were recognised for their outstanding performance in safe driving and customer care. The Long Service Awards celebrated employee loyalty, with 50 employees receiving the 35-year award and gold medal, 81 receiving the 30-year award, and 92 receiving the 20-year award, along with plaques and pins. Additionally, 404 employees with 10 years of service were awarded certificates of appreciation. The Annual Safety and Green Awards honoured 100 bus captains, with the top 10 Gold Awardees each receiving a HK$10,000 cash prize and a certificate of appreciation. To promote a culture of appreciation and gratitude and to encourage continuous improvement in safety compliance, dedicated service, innovative thinking and team spirit, the Outstanding Star Awards Scheme recognised 73 staff members with trophies. Including the Retirement Awards, more than 1,300 employees were recognised for their loyal and outstanding service. Additionally, a series of Appreciation Month events were held to foster a work culture of unity, mutual appreciation and support. These events included a thank-you message collection campaign and the distribution of specially designed staff cardholders, to thank our colleagues for their contributions and support to the Company, while bringing positive energy to everyone working at KMB and LWB. Fostering a Caring Culture As part of our commitment to a people-oriented approach, we invest in comprehensive programmes designed to support the well-being of both our employees and their families. Recognising that education is a cornerstone of opportunity, our scholarship programme, established in 2015, has provided financial assistance to over 500 children of employees pursuing higher education, alleviating the financial strain on their families. The TIH Retiree Association resumed tea gatherings after the pandemic to reunite and reconnect KMB and LWB retirees KMB and LWB have 10 interest groups that regularly participate in various public charity competitions, allowing members to hone their skills while supporting community welfare initiatives KMB and LWB care about the needs of their employees’ families. The back-to-school activities included student photo-taking, haircuts, and gift giveaways for employees’ children to celebrate the new academic year together