ESG Report 2021

7 Protection of rights Occupational health and safety Remunerations and benefits Career development Humanity cares Employee meetings Company's internal publications and intranet Mailbox for employees Training and workshops Activities for employees Workers' congress Democratic symposium Improvement on community conditions Participation in charity affairs Information transparency Communication with local residents Company's website Announcements Media interviews Social media platforms Community communication meetings Compliance with national policies, laws and regulations Facilitating local economic development Promotion of local employment Regular fulfillment of tax obligations Regular information submission Regular conversation with regulatory authorities Dedicated reports Inspection and supervision Shareholders and Investors Government and Regulatory Authorities Community and Public Expectations and Requirements Means of Communication and Response Stakeholders Investment returns Operation in compliance Rise in company value Transparency and effective communication General meeting Announcements and circulars of the Group Email, telephone and Company's website Dedicated reports On-site inspections Listed company roadshow Suppliers and Partners Operation with integrity Fair competition Compliance with laws and fulfillment of agreements Mutual benefits and achievements Review and assessment meetings Business communication Discussion and exchange of opinions Negotiation and cooperation Quality products and services Health and safety Compliance with laws and fulfillment of agreements Operation with integrity Customer service centre and hotline Customer opinion survey Customer meetings Social media platforms Return visit Customer information collection and management Customers Environment Up-to-standard discharge Energy conservation and emission reduction Ecological protection Reasonable water consumption Communication with local environmental authorities Communication with local residents Submission of reports Investigation and inspection Third-party assessment and reporting Industry Associations Environmental, Social and Governance Report 2021 The United Laboratories International Holdings Limited Formulation of industrial standards Facilitating industrial development Communication with local labour authorities Participation in industry forums Visits Employees