ESG Report 2021

11 Efficient quality management provides a strong guarantee for the production of efficient and high-quality products, and at the same time accelerates the development of enterprises, laying a more solid foundation for further improving the Company's position in the industry and market competitiveness. At the same time, product quality and safety are the fundamentals of an enterprise's survival, and quality management is a direct factor affecting product quality. Product quality directly reflects the management level of an enterprise. Only by paying attention to quality management can an enterprise stand out in market competition. Risk management and control can enhance the scientific decision-making of enterprises when facing risks, so that enterprises can minimise losses when facing unpredictable market risks. At the same time, it can enhance the economic profit of the enterprise and ensure the healthy development of the enterprise. Establishing a good corporate image and increasing the competitiveness of an enterprise is more conducive to product sales and promotion. Q A From Quality Assurance Department of Inner Mongolia Company Mr. Liu Jian Xin Efficient quality management is vital to customer service. There are contracts between enterprises and customers. If an enterprise wants to develop, it must earnestly fulfill the contract, do a good job in quality management, improve the quality of products and services from the perspective of customers, and enhance their value in use, which will eventually be recognised by customers. If an enterprise by virtue of the existing brand, slackens off quality management, the customer's consumption experience will decline, leading to loss of customers. For The United Laboratories, we can fulfill our tasks in customer service management to improve customer experience and ensure product quality in the following five aspects: A From Quality Assurance Department of Inner Mongolia Company Mr. Gao Yuan Q Environmental, Social and Governance Report 2021 The United Laboratories International Holdings Limited 1. Having full enthusiasm and serious work attitude; 2. Skilled business knowledge; 3. Patiently answering questions; 4. Good communication and collaboration skills; 5. Improving service skills. What is the importance of efficient quality management? How does risk control contribute to product sales and promotion? How does customer service management improve customer experience and ensure product quality?